Customer Service Representative / Work Control Clerk

• →Manage and maintain asset inventory and preventive maintenance schedules within the NCMMS system.
• →Process demand, proactive, planned, above-standard, additional service, and miscellaneous work orders with accurate and complete information.
• →Serve as the primary point of contact for tenant inquiries, service requests, and facility-related concerns.
• →Greet and assist guests, visitors, employees, and vendors in a professional and customer-focused manner.
• →Answer and direct incoming telephone calls and route messages to the appropriate personnel.
• →Coordinate and track package and delivery activities for the facility.
• →Monitor and follow up on service requests, complete assigned callbacks, and escalate priority issues when necessary.

• High School diploma or equivalent required.
• Experience working in a customer service, facilities, administrative, or work control environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to successfully pass a government background check.

• Experience using NCMMS or other computerized maintenance management systems (CMMS).
• Familiarity with facility operations, maintenance coordination, or work order management.
• Experience supporting corporate, government, or commercial real estate environments.
• Demonstrated ability to identify process improvement opportunities.
• Strong problem-solving and customer relationship management skills.
• Experience coordinating classroom or shared-space utilization.
• Ability to work independently with minimal supervision.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!