Data Center IT Technician

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

• →Handle customer requests through phone, email, and ticketing systems.
• →Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• →Escalate complex issues to Level 2 support and track tickets through resolution.
• →Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• →Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
• →Coordinate incoming and outgoing shipments and verify equipment deliveries.
• →Support service management processes by creating, updating, and closing service, incident, and change tickets.
• →Assist with physical access management and security procedures within the data center.
• →Support Power Maintenance Events (PME) and other operational activities.
• →Maintain inventory, spare parts, cabinets, and consumables.
• →Conduct physical audits and ensure asset records remain accurate and up to date.
• →Collaborate with internal teams, vendors, and clients to support operational and project requirements.
• →Support knowledge sharing, training initiatives, and continuous improvement efforts.
• →Perform other duties as assigned.

• NITEC, Higher NITEC, Diploma, or Bachelor's Degree in IT or a related field

• 1–2 years of Data Center experience, OR
• Basic knowledge of data center IT operations, including:
  • Server hardware installation and troubleshooting
  • Network cabling (ethernet, fiber, and transceiver)
  • Rack and stack activities
  • Basic IT hardware support and maintenance

• Experience with Microsoft server products and basic understanding of data center power schemes.
• Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
• Experience handling logistics, inventory tracking, and database updates.
• Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
• Strong verbal and written communication skills.

• Experience supporting data center operations or IT infrastructure environments.
• Familiarity with Microsoft server technologies.
• Basic understanding of data center power and infrastructure concepts.
• Exposure to hardware deployment, remote hands support, and inventory management.

• Understanding of data center environments, safety practices, and operational procedures
• Ability to follow technical documentation and cabling standards
• Familiarity with hardware replacement, equipment relocation, and asset management
• Willingness to work in a fast-paced data center environment

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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