Director, Product Design

JLL is one of the world's leading professional services firms specializing in real estate and investment management, operating across 80+ countries with annual revenue exceeding $20B. Our procurement and payment operations process billions in annual spend through a complex ecosystem spanning PeopleSoft FSCM 9.2, S2P, ViewPost, and various third-party platforms across 60+ countries.

The CFT P2P team is responsible for the end-to-end product strategy, design, and delivery of JLL's Purchase to Pay platform — spanning Vendor management, payables, expenses and settlements including third-party integrations across a single global PeopleSoft FSCM 9.2 ERP instance.

The team supports core finance operations across 60+ countries and works closely with Finance, Engineering, and Production Support to deliver continuous improvement and strategic transformation at global scale. This role is a named contributor to JLL's Accelerate 2030/Enterprise Business Objectives (EBO) strategy, with direct accountability against the platform-modernization and data/AI pillars.

This role carries distinct authority and scope compared to senior product or delivery roles:

• Design authority before delivery — you own the design roadmap and sign off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after
• Cross-portfolio scope — spans billing/order processing, accounts receivable, and third-party integrations, rather than one workstream
• Build-vs-buy decision authority — make and defend recommendations on AI and automation tooling, with clear input to procurement decisions and alignment with our Finance partners and Delivery partners
• Direct leadership visibility — present design and investment roadmaps to senior Finance Technology leadership directly
• Transformation leadership — guide the organization through AI-enabled process redesign, not just system configuration

• Finance Operations, Global Process Operations, Finance and Business partners
• Engineering Leadership & Solutions Architecture (technical delivery)
• Enterprise Data & AI Platform team (AI feasibility and integration)
• Procurement Leadership (process design and change management)
• Production Support Operation (operational readiness and support model)

• Business case development and ROI validation for P2P transformation initiatives
• Input to annual P2P technology investment planning
• Vendor relationship management (Oracle, ViewPost, third-party integration platforms)
  

• Support the end-to-end P2P product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefit
• Direct the design, modification, and evaluation of P2P solutions across the portfolio (billing, accounts receivable, third-party integrations), guiding teams toward well-defined, optimal outcomes
• Partner with Product Owners and Product Support in balancing current-state support with forward design work
• Build and maintain a performance framework that provides visibility into design quality, process efficiency, and business value delivered
• Present strategic roadmaps and investment cases to Finance Technology leadership and P2P Steering Committee
  

• Guide design of core P2P enhancements including contract asset handling, credit note automation, and client onboarding, ensuring solutions meet requirements with minimal post-deployment defects
• Identify and prioritize opportunities to streamline Vendor management and invoice and expense processing and settlement through digitization and automation design, including agentic AI capabilities
• Ensure all design decisions support financial close, month-end reporting, and cost assurance requirements across 60+ countries
• Design solutions that maintain compliance with regional regulatory requirements and internal controls
  

• Research and propose GenAI use cases across P2P — intelligent cash application, proactive collections optimization, automated dispute resolution, working-capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with Engineering
• Build ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impact on DPO, dispute resolution time, and working capital
• Make and defend build-vs-buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownership
• Extend agentic workflow design across integration touchpoints — including procurement Spend Management solutions and third-party banking systems.
• Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadership
• Partner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards
  

• Apply audit and compliance principles (including SOX) to the design of billing and revenue-related workflows
• Ensure design deliverables support timely resolution of priority P2P issues and minimize post-deployment errors
• Maintain design documentation to the standard required for audit and compliance purposes
• Design AI/automation solutions that preserve appropriate financial controls and audit trails
• Participate in monthly P2P Steering Committee and quarterly CFT Portfolio Review governance forums

• 10+ years of experience in enterprise finance technology with deep Procure-to-Pay domain expertise spanning procurement, accounts payable, supplier management, and/or travel & expense
• Deep functional expertise of P2P business processes, controls, and best practices including three-way matching, approval workflows, supplier lifecycle management, and month-end close requirements
• Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment
• Experience contributing to at least one global ERP rollout or large-scale finance transformation program
• Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders
• Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

• Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context
• Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)
• Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and audit ability needs
• Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns
• PeopleSoft or Oracle certification/accreditation
• Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.