EMEA Sustainability Regional Operations Manager

United Kingdom·Londonmid

OtherRegional Operations Manager

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Quick Summary

Key Responsibilities

Programme Management – Project biweekly calls, POR tracking, timeline management, and stakeholder coordination across carbon/energy/water programmes.

Technical Tools

OtherRegional Operations Manager

Responsibilities

~1 min read

→Plan and prioritise activities to meet roadmap and schedule expectations for carbon, energy, water, and waste management programmes

→Track POR delivery against milestones; maintain programme trackers, risk logs, and action registers

→Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected • Coordinate with D&C and engineering teams on project delivery as required

→Work with regional IFM team to identify building-level activities contributing to client sustainability goals

→Own day-to-day programme progress tracking – flag blockers and escalate to ROL as required

→Support full programme management lifecycles: tracking risks, assumptions, issues, and dependencies

On-site –London, GBR

ECM implementation coordination across audited EMEA sites • OP technical package preparation and submission support

Carbon project pipeline tracking and M&V coordination

Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio
Work with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration

Support waste programme delivery including data analytics interpretation and progress reporting

Track and report on soft services sustainability KPIs (waste diversion, landfill reduction, recycling rates)

Coordinate with FM teams on waste data collection, completeness, and quality

Support Bin It Right, Oscar and other waste engagement programme delivery as required

Produce waste/soft services progress reports for client-facing governance updates

Interpret performance metrics across carbon, energy, water, and waste programmes

Support dashboard development and maintenance (in collaboration with P1 Analyst where applicable) • EUI benchmarking support and utility data oversight

Manage energy, waste, and water data collection within JLL's technology platform

Produce monthly and quarterly reports tailored to client-specific requirements

OP submissions support – preparation, coordination, quality assurance

Client-facing updates and programme performance metrics reporting

Programme performance governance reporting (Creego, client ROBs)

ESG compliance documentation support (CDP, GRESB, DEFRA, NGERs)

Support corporate reporting objectives – management information on utilities and environmental impact

Ensure success stories are tracked and communicated to maintain programme awareness and engagement

Bi-weekly connects with BB programme leads and regional stakeholder teams

Engage with JLL facility managers, D&C leads, and engineering teams as working-level point of contact for sustainability programme delivery

Foster strong working relationships with internal and external stakeholders – collaborative, solutions-oriented

Establish strong working relationships with workstreams to deliver against KPI targets

Site team and/or vendor coordination and chase-ups on project delivery

Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise

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