Front Office Executive

 A Front Office Executive (FOE) acts as the primary point of contact and "face" of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks.

• →Visitor Management: Greeting guests, issuing visitor badges, and maintaining the visitor log.
• →Communication: Answering, screening, and forwarding incoming phone calls; managing emails and couriers.
• →Administrative Support: Filing, scanning, copying, and updating documents.
• →Scheduling: Organizing appointments and managing front-desk calendars.
• →Front Desk Maintenance: Ensuring the reception area is clean and professional.
• →Security & Safety: Maintaining office security by controlling access via the reception desk. 
• →Keeping front desk tidy and presentable with all necessary material 
• →Greeting and welcoming desks as they approach the front desk
• →Answering questions and addressing complaints
• →Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• →Greet and welcome guests
• →Answer questions and address complaints
• →Answer all incoming calls and redirect them or keep messages
• →Receive letters, packages etc. and distribute them
• →Prepare outgoing mail by drafting correspondence, securing parcels etc.
• →Check, sort and forward emails
• →Monitor office supplies and place orders when necessary
• →Keep updated records and files
• →Monitor office expenses and costs
• →Take up other duties as assigned (travel arrangements, schedules etc.)

• Experience: Previous experience in a similar role (1–5 years) is often required.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment (printers, scanners).
• Professionalism: Strong interpersonal skills, a customer-centric attitude, and a professional demeanour.
• Education: A high school diploma or a bachelor's degree in hospitality or a related field. 
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

• Graduation or Diploma in relevant field
• Relevant professional experience.
• Strong organizational skills. 

• You will be reporting to the Estate Manager.

• You will be working at Waterstones, which is a Commercial Property located at Marol Naka, Mumbai.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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