General Manager

JLL is seeking an exceptional General Manager with proven medical tenant experience to oversee a dynamic collection of buildings in downtown Denver and surrounding areas. Your deep understanding of healthcare real estate will be essential as you navigate the unique operational, regulatory, and tenant needs that define medical properties. This high-impact role combines strategic leadership with hands-on execution—you'll drive financial performance through expert budget management and reporting, oversee complex Tenant Improvement and capital projects tailored to medical specifications, and lead a talented team to deliver outstanding client experiences in this specialized sector. If you bring strong financial acumen, substantial experience managing medical office buildings or healthcare tenants, and a leadership style that inspires teams while building lasting client relationships, this is your opportunity to excel in one of America's most vibrant markets.

Communication and Leadership:

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  Effectively and regularly communicate with the General Manager and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.

Budgeting and Financial Management:

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  Assist in the preparation of the annual budget and associated documentation, such as explanatory notes.

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  Review financial statements and reports for the property, including occupancy rates and lease expiration dates.

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  Analyze financial statements to project future financial positions and budget requirements.

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  Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.

Property Inspections and Enhancements:

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  Inspect properties and equipment to assess the extent of service and equipment required.

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  Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.

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  Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.

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  Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.

Lease Administration and Tenant Relations:

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  Support the Brokerage Team in the review of lease proposals and lease language.

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  Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.

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  Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.

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  Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.

Financial Management and Contracting:

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  Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.

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  Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.

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  Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.

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  Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.

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  Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.

Team Communication:

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  Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.

• 5+ years of progressive commercial property management experience, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.

• Demonstrated leadership experience

• A relevant Associate or Bachelor's degree, preferably in Business or Finance.

• Must obtain the required real estate license within 6 months of employment.

• Knowledge of HIPAA and the healthcare regulatory requirements a plus.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.