Guest Services Ambassador

What this job involves 

The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.

Your day-to-day tasks will include 

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner 
• Manage visitor registration process using appropriate technology systems 
• Coordinate with security to ensure compliance with access control protocols 
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team 
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required 
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Provide coverage for [specific roles/departments] during absences, breaks, and peak periods
• Provide coverage during absences, breaks, and peak periods
• Escort contractors and service providers throughout the facility in accordance with security protocols

Physical Demands and Work Environment

• This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs. 
• The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). T
• The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail. 

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in reception, hospitality, or customer service roles 
• Professional appearance and excellent interpersonal skills 
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications 
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills 
• G-Suite experience

Preferred Qualifications

• Associate's degree preferred 
• Background in concierge services or customer experience roles
• Background in technology companies or similar corporate environments 
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• Security awareness training or certification
• Bilingual proficiency in English and Spanish with strong communication skills
• Experience with Computerized Maintenance Management Systems (CMMS) for work order management and asset tracking

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.