Guest Services Representative

As a Guest Services Representative, you will ensure every customer interaction is conducted in a professional, courteous, and efficient manner. You'll serve as the primary point of contact for shoppers seeking information, assistance, and support throughout their visit Mapleview Centre.

• →Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guests
• →Create memorable customer experiences through proactive, excellent service that exceeds expectations
• →Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community
• →Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures
• →Display a consistently positive attitude in all communications, both in-person and via other channels
• →Foster strong relationships with retail tenants and educate them on available centre services and programs
• →Provide clear directions, information, and answers to mall-related inquiries with patience and clarity
• →Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience
• →Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards
• →Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns
• →Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies
• →Participate in special projects and perform additional duties as assigned to support overall centre operations

• High School diploma or equivalent
• Previous customer service experience preferred
• Positive attitude and strong commitment to providing excellent customer service
• Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel
• Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism
• Strong written and verbal communication skills; multilingual abilities are considered an asset
• Proficient in conflict resolution and de-escalation techniques
• Friendly, approachable, proactive, and solution-oriented personality
• Above-average computer skills and comfort with point-of-sale systems
• Flexibility to work weekends, evenings, and holidays as required during the seasonal period

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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