Hospitality Manager/Auditorium Lead

• Own and oversee all aspects of the auditorium and executive floor operations, ensuring world-class standards
• Develop and implement operational strategies to optimize space utilization and service delivery
• Lead continuous improvement initiatives to enhance guest experience and operational efficiency
• Establish and maintain premium service standards across all touchpoints
• Monitor KPIs and performance metrics; provide regular reports to Conference Executive
• Drive innovation in service offerings and operational processes

• Directly manage and mentor the Senior Concierge and Concierge team
• Conduct regular performance reviews and provide constructive feedback
• Create training programs to enhance team capabilities and service excellence
• Foster a culture of accountability, professionalism, and guest-centric service
• Manage team scheduling, leave planning, and resource allocation
• Lead by example, demonstrating exceptional service standards and professionalism

• Serve as the primary point of escalation for complex client needs and VIP requirements
• Build and maintain strong relationships with C-suite executives and key stakeholders
• Conduct strategic client meetings to understand evolving needs and expectations
• Manage high-profile events and engagements with diplomatic finesse
• Proactively identify opportunities to exceed client expectations
• Handle sensitive situations with discretion and sound judgment

• Oversee end-to-end planning and execution of all auditorium events and functions
• Ensure seamless coordination between internal teams, vendors, and service providers
• Approve event setups, catering arrangements, and technical requirements
• Conduct quality assurance checks before, during, and after events
• Manage crisis situations and implement contingency plans when necessary
• Ensure compliance with health, safety, and security protocols

• Ensure the auditorium and supporting spaces maintain immaculate presentation standards
• Coordinate preventive maintenance and address facility issues promptly
• Manage inventory of equipment, furnishings, and event supplies
• Implement sustainability initiatives and environmentally responsible practices
• Oversee technology systems including AV equipment, booking platforms, and communication tools

• 7+ years' experience in Hospitality, Events Management, or related professional area (experience in luxury hotels, airlines, or corporate concierge services strongly preferred)
• Proven track record managing C-suite and VVIP clientele in premium environments
• Demonstrated experience leading and developing high-performing teams
• Experience managing high-profile corporate events and executive spaces
• Exceptional leadership presence and ability to inspire teams
• Outstanding communication and interpersonal skills across all organizational levels
• Strategic thinking with strong problem-solving abilities
• Ability to manage multiple priorities and meet demanding deadlines
• Diplomatic approach to handling sensitive situations
• Impeccable grooming and professional presentation at all times
• Calm under pressure with strong decision-making capabilities
• Proactive, solution-oriented mindset with meticulous attention to detail

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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