Manager - General Accounting (IC)

JLL Business Services (JBS) operates in a matrixed global environment supporting multiple clusters across AMER, APAC & EMEA regions. Employees are expected to combine operational excellence during close cycles with strong analytical capabilities, stakeholder partnership, process governance, automation adoption and continuous improvement. The organization values ownership, transparency, collaboration, controllership mindset, problem solving and leadership at all levels.

The focus of the role will be upon -

Completes assigned close tasks to the close calendar and checklist; confirms task completion in the tracker; flags risks to deadlines to the reviewer before the due date; supports cut-off and accrual data collection.

Fully accountable to the GL month end close (MEC) including Balance Sheet reconciliation preparation

Act as a strategic bridge between Business and executive leadership. Align departmental priorities with company-wide growth targets, analyze performance data, and advise leaders on operational improvements.

Month-End Close (MEC)

Leads complex close activities and tower-level close planning across entities and regions; manages critical-path dependencies and cut-off risk; runs close war-room calls where needed; leads post-close reviews and drives root-cause corrections into the next cycle.

P3 is the core ownership level of the R2R role framework, sitting between the P1 &P2 roles, with independent ownership of close activities and balance sheet accounts. This document defines the P3 Senior Manager/Manager General Ledger role within the R2R function, which delivers Month-End Close (MEC), Reconciliations, Financial Reporting, Governance and Continuous Improvement for global accounting operations. P3 is the senior individual-contributor level in the R2R role framework, sitting between the P2 Senior Analyst and M1 Team Manager roles and combining deep process expertise with leadership of improvements and escalations. The role section contains an Executive Summary, a Detailed JD, a Critical Skills Matrix, a Key Competencies Matrix, Interview Focus Areas, and a Career Path.

Detailed job responsibilities are mentioned in below table:

Key Responsibilities:

Prepares and reviews complex, high-value and judgemental journals (provisions, consolidation adjustments, non-routine and manual entries); sets journal quality standards; analyses journal patterns to spot risk and automation opportunities.

Balance Sheet Reconciliations

Owns reconciliation standards for the tower; reviews and approves high-risk reconciliations; resolves long-standing and complex reconciling items; configures and improves Account Reconciliations Cloud Services (ARCS) rules, formats and workflows.

Leads aged and complex open item clearance programmes; sets aging governance and thresholds with controllers; resolves root causes with upstream process owners; reports aging and risk trends to leadership.

Financial Reporting

Reviews and signs off tower-level management and statutory reporting inputs; ensures consistency with group policy; supports technical disclosures, group reporting and consolidation queries; leads reporting process improvements.

Leads analysis of complex or material variances, trend and flux commentary; challenges the business explanation and the quality of analysis from the team; advises controllers on implications and actions.

Governance & Controls

Acts as control SME: interprets policy, maintains and improves control design for the tower, supports control testing and self-assessment, and ensures SOX or equivalent compliance; recommends remediation and tracks closure.

Delivers insight-led flux, trend and driver analysis on material items; builds analytical frameworks that the team reuses.

Journal Review

Expert reviewer of complex and manual journals; defines review criteria and identifies unusual or high-risk patterns.

Leads audit preparation and responses for the tower; engages directly with internal and external auditors on complex queries; manages findings remediation and prevents recurrence.

Stakeholder Management

Handles escalations from controllers, business partners and regional finance leaders; builds trusted relationships across all clusters of JLL regions; negotiates timelines, scope and priorities.

Identifies and leads process improvement projects using Lean or Six Sigma methods; standardises best practice across regions; defines and tracks benefits; maintains process documentation and the knowledge base.

Digital & Automation Adoption

Defines automation requirements and business cases; partners with the automation and technology teams on RPA, Account Reconciliations Cloud Services (ARCS), ERP workflow and Power BI solutions; leads testing, adoption and benefit realisation.

Required Technical Skills:

General Accounting

Deep command across the full accounting cycle; handles complex, judgemental and non-routine transactions; mentors others on technical treatment.

Strong technical knowledge of the standards that affect the tower, including GAAP differences and group policy; research, concludes and documents positions.

MEC Management

Designs and leads close plans across multiple entities; optimises the close calendar and critical path; manages risk and recovery.

Expert in reconciliation policy, risk assessment and aging governance; resolves complex, multi-source and cross-entity reconciling items.

Financial Reporting

Advanced knowledge of management, statutory and group reporting; reviews for accuracy, disclosure and policy compliance.

Strong command of control design, operating effectiveness, SoD and testing; contributes to control framework design and remediation.

Account Reconciliations Cloud Services (ARCS)

Advanced across reconciliation, matching, journal and task modules; configures rules and formats and trains users; works with the product owner on enhancements.

Advanced understanding of ERP configuration, data structures and reporting for the tower; resolves system-driven accounting issues with IT and finance systems teams.

Excel (Advanced)

Builds robust models, Power Query solutions and automated workbooks; reviews others' models for integrity.

Builds and maintains dashboards and data models for tower KPIs, aging and exceptions; uses DAX and data transformation at a working level.

Data Analytics        

Applies analytics to detect anomalies, predict close risk and identify automation candidates; works with data teams on data quality and lineage.

Behavioural Competency:

Analytical Thinking

Structures complex and ambiguous problems, tests hypotheses and reaches defensible conclusions from incomplete data.

Executive communication

Summarises complex issues, risks and recommendations concisely for controllers and R2R leadership.

Influencing Skills

Influences controllers, process owners and technology teams without direct authority; builds a persuasive case with data.

Resolves complex, recurring and cross-functional issues at root cause; designs sustainable solutions.

Business Acumen

Connects accounting outcomes to business drivers, risk and regional context; advises stakeholders on implications.

Understands controller and business need deeply; designs services around them and measures satisfaction.

Accountability

Accountable for tower outcomes, quality and risk; holds self and others to standard and acts decisively on issues.

Makes timely, well-reasoned judgement calls on complex matters; escalates strategic issues with a recommendation.

Continuous Improvement Mindset

Embeds a culture of standardisation, simplification and automation; measures and publicises benefits.

Communication Skills:

Presents analysis, project updates and training sessions with confidence to regional audiences.

Storytelling with financial data

Turns analysis into a clear narrative with an insight, an implication and a recommended action; uses visuals effectively.

Challenges policy exceptions, weak support and unrealistic requests with evidence; holds a position respectfully under pressure.

Global stakeholder engagement

Engages stakeholders across JLL with cultural sensitivity; manages across time zones and builds credibility remotely.

Leadership Competencies:

Owns the tower's performance, risk and reputation; anticipates problems and acts before they escalate.

Coaching Ability

Coaches P1 and P2 colleagues on technical depth and judgement; provides structured feedback and development plans input.

Manages regional stakeholders and escalations; negotiates priorities and aligns expectations.

Cross-functional Collaboration

Partners with AP, AR, Treasury, Tax, FP&A, IT and automation teams to resolve end-to-end process issues.

Leads adoption of new processes and tools within the tower; manages resistance and communicates benefits.

Talent Development

Builds SME depth within the tower; designs training and knowledge transfer; identifies and nurtures high potential.

Links tower improvements to R2R strategy and controllership objectives; contributes to the roadmap.

To apply you need:

Education

Bachelor’s degree in accounting or finance; master’s degree or MBA is an advantage.

CA, CPA, ACCA or CMA strongly preferred; Lean Six Sigma Green or Black Belt, Account Reconciliations Cloud Services (ARCS) certification or Power BI certification are an advantage.

Years of experience

10 years of accounting experience, including at least 3 years in R2R, with demonstrated SME ownership of a process area and experience leading improvements.

Advanced knowledge of SAP or Oracle, Account Reconciliations Cloud Services (ARCS), advanced Excel and Power BI; exposure to automation tools (RPA, workflow) preferred.

Process exposure

Led or substantially contributed to complex closes, audits and at least one transformation or automation project.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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