Program Delivery Coordinator

Reporting to the Assistant Program Delivery Manager, the Program Delivery Coordinator works closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices. Amazon is a fast-paced, demanding corporate environment and JLL is here to provide professional, service excellence. You will respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally while coordinating resources for event space preparation. This role requires you to document trends and identify process improvement opportunities while influencing improvements to policies and procedures as related to internal events and spaces. You will process event requests and correspond with Amazon customers, coordinate and lead planning and walkthrough meetings, and disseminate information to large audiences. Your ability to provide on-site coverage and troubleshooting during high-impact events while organizing and compiling event data metrics is essential to success in this role. You will create and maintain standardized event documents, respond to and act on customer feedback, and support inter-vendor communications as part of the Amazon Meetings & Events program.

• →Execute on-site events smoothly and professionally
• →Respond to customer requests and inquiries
• →Coordinate resources for event space preparation
• →Document trends and identify process improvement opportunities
• →Influence improvements to policies and procedures as related to internal events and spaces
• →Process event requests and correspond with Amazon customers
• →Coordinate and lead planning and walkthrough meetings
• →Disseminate information to large audiences
• →Provide on-site coverage and troubleshooting during high-impact events
• →Organize and compile event data metrics
• →Create and maintain standardized event documents
• →Respond to and act on customer feedback
• →Create and update various tracking and organizational documents
• →Support inter-vendor communications
• →Perform other duties as assigned by the Program Delivery Manager in support of the Amazon Meetings & Events program

• Bachelor's Degree or event management and relevant hospitality experience
• 2+ years' experience in event coordination or event administrative support
• Proficiency with Microsoft Office
• High level of accuracy and attention to detail
• Positive, professional, customer-service oriented personality
• Excellent interpersonal and communication skills
• Ability to work independently with little direction
• Multitasking ability and attentiveness
• Poise and diplomacy in interactions
• Ability to apply principles of rational systems and interpret instructions in various forms
• Initiative to assume additional responsibilities
• Priority-setting and deadline-meeting skills
• Advanced competence with MS Office and other software programs
• Basic business math skills
• Effective verbal and written communication
• Excellent grammar and proofreading abilities
• Enthusiasm for building and maintaining event support
• Ability to move around office buildings and event spaces
• Capability to operate personal computer and software as appropriate for project and all other office equipment
• Meet highest attendance and punctuality requirements

• Microsoft Visio or CAD experience
• Previous experience working in corporate event coordination
• Background supporting high-volume event programs
• Experience with event management software or platforms
• Knowledge of audio-visual equipment and technology used in corporate events
• Experience in hospitality or corporate services industry
• Familiarity with space planning and event logistics

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.