Program Manager Specialist

Governance and Contract Administration

• →Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
• →Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving

• →Run the Quarterly Steering Committee cadence

• →Coordinate annual leadership offsite planning: dates, agenda, and presentation materials

• →Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes

• →Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records

• →Administer the CaT Survey and the Vested training program, including online Vested portal administration

Reporting and Performance Management

• →Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
• →Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting

• →Own the savings tracker and its quarterly report into the QBR

• →Prepare quarterly and annual metric reports and distribute them to leadership

Leadership Support and Process Improvement

• →Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
• →Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable

• →Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early

• →Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed

• →Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications

• →Research and organize how other JLL accounts run business operations, to inform improvements on this account

• →Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process

Communications and Recognition

• →Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
• →Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes

• →Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker

• →Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications

General Administration

• →The recurring administrative work that keeps the account's people data, tools, and records current.
• →Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines

• →Run new joiner onboarding and monthly training, keeping training materials current

• →Own renewal documentation, attestation administration, and TAT approval

• →Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account

• →Administer SharePoint site content, Smartsheet license and access management

• Bachelor's degree in business, operations management, or a related field, or equivalent experience

• 3+ years of program management, project management, business operations, or consulting experience

• Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration

• Experience coordinating work across multiple teams or stakeholders

• Sound judgment about when to act independently and when to escalate

• Comfortable owning defined responsibilities independently while contributing to broader, less defined work

• Proficiency in Microsoft 365, SharePoint, and Smartsheet

• PMP, CAPM, or Lean Six Sigma certification

• Experience contributing to a process improvement, change management, or technology adoption effort

• Experience in corporate real estate, facilities, or professional services accounts

• Exposure to federal contracting or compliance environments
• Power BI experience is a plus

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.