Regional Facilities Manager

Transform at JLL as a Regional Facilities Manager on a prominent Fortune 500 technology client account! You will lead a regional integrated facilities management team including overseeing our clients global corporate headquarters.

Location: Poughkeepsie, NY 12601              

Work Schedule: Onsite, M-F 8:00 AM - 5:00 PM

Travel Requirements: ~25% to major client sites + HQ in the mid-Hudson Valley region

Reports to: Americas Account Director

Estimated base salary range: $180,000 - $230,000 + annual salary bonus

The Regional Facilities Manager for mid-Hudson Valley is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces. 

As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client’s Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities. This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.

Operational Excellence 

• Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards.
• Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team. 
• Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions. 
• Implement robust complaint management systems for service provider-managed functions.
• Ensure strict adherence to OH&S, environmental, and risk management policies and procedures. 
• Take ownership of assigned portfolio and proactively present opportunities for improvement.

Client Relationship Management 

• Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations. 
• Drive annual planning to deliver exceptional results that surpass client expectations. 
• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion. 
• Identify and articulate growth opportunities, ensuring successful implementation across the platform. 

Financial Stewardship 

• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets. 
• Collaborate with the Finance team on annual property budget processes. 
• Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives. 
• Prepare and present business cases for client consideration and approval within designated areas of responsibility. 

Innovation and Growth 

• Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry. 
• Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts.  
• As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client.

People Management and Development 

• Lead and mentor direct reports, fostering motivation, engagement, and personal development. 
• Advance JLL's diversity and inclusion priorities through strategic talent management. 
• Develop and execute comprehensive staff succession and growth plans. 
• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions. 

• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent combination of education and relevant work experience
• Minimum 8+ years of third-party commercial integrated facilities management (IFM) leadership, with a proven track record of leading high-performing teams in high-touch, service environments across multiple regions
• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals. 
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards. 
• Exceptional relationship management skills at all levels within both JLL and client organizations. 
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential. 
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach. 
• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions. 
• Demonstrated ability to handle high-pressure situations and manage crises effectively. 
• Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders. 
• High proficiency with CMMS platforms (e.g., MAXIMO / TRIRIGA ) and BI/analytics tools. 

• MBA & 10+ years of 3rd party IFM leadership experience, ideally within a global account model for a technology-focused client. 
• High proficiency with CMMS platforms (e.g., Corrigo) and BI/analytics tools. 
• Industry certifications such as CFM, FMP, or PMP, as well as relevant EHS certifications (e.g., NEBOSH, IOSH, or CSP). 

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.​

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.