Senior Director, Guest & Employee Experience Services – Hospitality

Are you a seasoned hospitality professional ready to shape the future of workplace experience for one of our marquee clients? This is an exceptional opportunity for a leader passionate about elevating service delivery and pioneering innovative workplace solutions.

The Senior Director, Guest & Employee Experience Services will oversee all experience-focused services on the client account, including soft services, amenity programming, customer experience training, and operations. This role requires driving an integrated hospitality service offering that transforms how employees and guests experience the workplace—from reception and fitness to food services, events, mail operations, and beyond.

You will deliver exceptional client service while advancing your professional capabilities in a dynamic, client-facing environment that demands excellence from C-Suite interactions to frontline engagement.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.