Soft Service Executive

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.  

Job Description Position: Soft Service Executive, Mohali

Business: Property and Asset Management, Mohali

What this job involves You will be ensuring that all soft service operations are maintained to the highest standards during your shift duty. Taking charge of housekeeping and soft services within the residential property, managing the vendor team and supporting the Property Manager for coordinating with clients and occupants. Your key deliverables will be to:

Manage and supervise vendor personnel and housekeeping staff assigned to the residential units. Plan, schedule, inspect work, and assign tasks to housekeeping supervisors and staff. Conduct daily briefings and de-brief all supervised staff at the end of each shift. Prepare checklists, documentation and conduct regular inspections at site to check for service gaps. Monitor that staff follows proper cleaning procedures to ensure surfaces are maintained optimally. Review work of subordinate staff and provide guidance when needed. Be responsible for training, development, and grooming sessions for housekeeping staff. Maintain stock records and issue requisition forms as per requirement. Oversee vendor quotations and ensure cost-effective procurement of supplies. Ensure proper signoffs for attendance and all required details for reporting. Monitor SLA's and KPI's for housekeeping and outsourced agencies towards effective service delivery. Attend major complaints and escalate to the Property Manager if necessary. Schedule monthly vendor meetings and ensure corrective actions are implemented. Work closely with regional teams to ensure closure of all required reports.

Client: You will be working on residential site, which is located at Mohali.

Site dynamics: Work Schedule: Site team: Property Manager + Soft Service Executive + housekeeping staff

Reporting: You will be working with our operations team and reporting to the Property Manager.

Sound like you? Here is what we're looking for: Being Detail-Oriented and Service-Focused Your role will involve coordination with various teams, vendors, and residents. You will be paying attention to detail and have excellent problem-solving skills. You should be organized, proactive, and committed to maintaining high service standards.

Qualifications You will have a Graduation degree with expert knowledge in housekeeping and soft services, with min 3-5 years of work experience in soft services/housekeeping operations at residential sites. Candidates with residential property experience will be preferred. Adequate MS Office exposure and ability to communicate clearly and effectively.

What we can do for you: At Brightstone, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

How to apply

Please submit a tailored CV detailing your experience relevant to this role.

Find out more about us here.

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