Specialist, Data Center Operations

Responsible to attend and complete the service request assigned and provide coordination and monitoring in Preventive and Reactive maintenance work in HV/LV infrastructure. Supported in adhoc minor project activities.

- Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.

- Ensure all site management and operations practices comply with company and client

standards.

- Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.

- Work with Service Center to ensure average turn around time (TAT) is within agreed KPI

thresholds.

- Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.

- Work with Service Center to ensure average turn around time (TAT) is within agreed KPI

thresholds.

- Cultivate and maintain a positive working relationship with client representatives (JLL or

external) and service providers.

- Performing day-to-day oversight/monitoring of work order completion and follow-up with

service provider and client.

- Recommend continuous quality improvement practices across the client portfolio.

- Work with client Finance group and the Facility Managers in entering, creating, and ordering

PO numbers for capital projects.

- Create recurring maintenance schedules for vendors.

- Support the Facilities Manager with assigning tasks to technical resources

- Support Facilities Manager on arranging PPM contractors for submitting JHA, worker name list and confirm the dates.

- Assist Facilities Manager to source for any material that require to purchase.

- Assist on requesting for permit to work supporting document from contractor before schedule for any work.

- Support to check on the safety induction validity for contractor.

- Communication and relationship coordination

- HSE Management

• To ensure the site provision of safe working environment and compliance to HSEstandards.
• Competent in under taking Job Hazards Analysis (JHA)
• Work closely with HSE Executive in overall planning, executing and delivering HSEprocedures to all activities at site.

- Provide general overall facility management services including continuous monitoring of

office/facility.

- Act as an interface with client, visitors and guests

- Ensure appropriate follow up with customers

- Provide direction/information to vendors, facilities staff and service providers as required

ensuring excellent coordination/execution of work within client environment with minimal

disruption.

- Assist with budgetary requests, analysis and reporting

- Assist with researching, analyzing and reporting budget variances

- Coordinate portfolio and responsibility changes with data management team to update location service matrix as needed.

- Train vendors/engineers on all applicable software platforms as needed (CMMS, etc.)

- Electrical distribution (Low Voltage) coordination work – Senior Technician

- Any and all duties/tasks as assigned.

- Responsible in space planning for allocation and utilization of space or re-organizing current premises for new building occupants include plotting and updating floor layout plan on AutoCAD.

- Arranging/monitoring contractor on PTW process

• Diploma in Engineering/A4 Chargeman Certification from Suruhanjaya Tenaga.

• Registered Electrical Worker or equivalent.

• 3 – 4 years of relevant experience in engineering or constructions services.

• 1 – 2 years’ experience in the operation of electrical and mechanical services in Tier III or

equivalent data centre or critical facility.

• Critical environment experience within similar sized site or operation.

• Experienced with continuous improvement initiatives and preparation of reports.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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