Technical Services Manager (m/w/d)

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 113,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

• The technical manager role is pivotal in supporting the Account Lead in developing, maintaining, and enhancing relationships with the client and other key stakeholders.

• The role will act as the deputy for the Account Lead

• The role is responsible for self-delivery of technical services, deployment of JLL’s CEM programme. Other key areas of responsibility include supplier management, mobilisation/transition, and compliance.

• To be the trusted partner of Client and support their growth as the expand.

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This position will ensure high quality and consistent delivery of hard services across a Data Centre site. The role will have specific responsibility for the management of key technical services.

The role will involve continuous improvement, day-to-day facilities coordination and management of ad-hoc projects for the client’s facilities.

• Establish open and transparent relationships with client managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL’s services
• Provide technical leadership and support the operational and maintenance delivery
• Working closely with the account lead to organise the site team and supply chain to meet the contractual outputs and objectives as set out in the contractual SLAs within the MSA
• Deliver against the set KPI’s around down time, costs, maintenance and process compliance, and secure continuous improvements in each of the KPI area’s
• Provide out of hours call out support
• Coordinate with the on-site teams to ensure that Planning & scheduling of PPM in all service delivery aspects.
• Assist in the preparation of operational procedures, emergency, and contingency plans.
• Is proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements and the implementation of audits
• Drive and promote a safety culture including subcontractors, suppliers and visitors
• Manage quality compliance (regulatory, client and JLL) for all systems and processes in JLL scope of works. Liaises with the EHS and Quality teams.
• Implement best practice from within and outside of JLL

• Engineering degree or relevant experience.

• German and English, spoken and written

• Minimum of 10 years data center operations experience related to FM service delivery

• Thorough understanding of data center systems related to operational delivery.

• Thorough understanding of IT raised floor, co-location, hyper-scale, and cloud environments.

• Prior experience working with mission critical programs, procedures, and DCIM/MCIM/CMMS systems.

• Experience as a service provider.

• Hands-on if required; reputation for delivering results

• Strong communicator, both verbally & written, in English

• Authorising engineer for Pressure Systems, Confined space and Electrical Systems (desirable)

• Quality Management knowledge and experience

We are an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We will offer you a competitive salary and benefits package.

With us, you will develop your strengths and enjoy a career full of varied experiences. We cannot wait to see where your ambitions take you at JL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.