Tenant Experience Manager

• →Serve as the active, welcoming face of Keystone Crossing, proactively initiating conversations and building strong relationships with tenants across the campus.
• →Plan, market, and execute a diverse calendar of upscale tenant events, ranging from small social gatherings to large-scale campus activations.
• →Oversee the administration and engagement of the Keystone Crossing App, including assisting tenants with mobile access setup and promoting digital features.
• →Manage the onboarding process for new tenants, organizing meetings with key decision-makers and conducting comprehensive campus amenity tours.
• →Provide hands-on support for tenant meetings by demonstrating and troubleshooting conference room A/V setups and facility technology.
• →Maintain, track, and execute the annual tenant experience budget to ensure high-quality delivery of all events and campus initiatives.
• →Collaborate with onsite property management teams to ensure tenant feedback is integrated into daily operations and community-building efforts.

Schedule: Monday through Friday. 8am to 5pm.

Salary: $65,000-$80,000

• Proven experience successfully planning, organizing, and executing large-scale events and campus activations for groups of 200 to 400+ attendees.
• Strong financial acumen with demonstrated experience planning, tracking, and executing annual operational or event budgets.
• Excellent interpersonal and communication skills, with a natural ability to connect with diverse groups of people and act as a brand ambassador.
• Outstanding problem-solving abilities and a self-starter mindset, with the capability to work autonomously while remaining a cohesive team player.
• High level of comfort using and troubleshooting workplace technologies, including mobile applications and conference room A/V equipment.
• Demonstrated organizational and project management skills to manage multiple event timelines, tenant requests, and administrative tasks simultaneously.

• Bachelor’s degree in Hospitality, Marketing, Communications, Event Management, or a related field.
• Experience working within commercial real estate, corporate hospitality, or coworking environments.
• Familiarity with property management or tenant engagement software platforms and digital community-building tools.
• Creative graphic design or digital marketing skills to assist in drafting promotional flyers, newsletter content, and app notifications.
• Strong knowledge of the local retail, dining, and entertainment landscape to curate unique local partnerships and vendor relationships.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!