Transport Coordinator

The Transport Coordinator will support the transportation and logistics operations at the Client site, ensuring efficient delivery of shuttle services, fleet coordination, and transport scheduling while maintaining high standards of service quality and operational compliance. This role requires strong vendor management capabilities to ensure optimal service delivery across all transportation providers.

• Support day-to-day transport operations across the Client site including employee shuttles, visitor transportation, and logistics services
• Coordinate transport schedules, routing, and dispatch activities to ensure timely and efficient service delivery
• Maintain accurate records of vehicle usage, driver logs, and service requests
• Assist in monitoring fleet inventory and vehicle maintenance schedules to ensure optimal operating conditions

• Serve as primary day-to-day liaison with transportation vendors and service providers to ensure seamless service delivery
• Coordinate vendor schedules, work orders, and service requests to meet operational requirements
• Monitor vendor performance through regular inspections and quality checks, documenting service levels and compliance
• Conduct routine vendor meetings to review performance metrics, address service gaps, and drive continuous improvement
• Assist in processing vendor invoices, ensuring accuracy and compliance with JLL and client standards
• Track vendor response times and service completion rates to maintain accountability
• Maintain comprehensive vendor contact databases and service documentation
• Support routine service audits and performance evaluations against established KPIs
• Coordinate with multiple vendors simultaneously to optimize service delivery and resource utilization
• Communicate service issues to vendors promptly and follow up to ensure timely resolution
• Escalate vendor performance concerns to the Senior Transport Coordinator when service standards are not met
• Assist in onboarding new transportation vendors and ensuring they understand site-specific requirements
• Coordinate vendor site access, credentials, and safety briefings in accordance with Client protocols
• Support vendor contract renewal processes by providing performance data and operational insights

• Participate in emergency evacuation procedures and drills as required
• Ensure vendor compliance with safety protocols and regulatory requirements

• Support monitoring of transportation operational expenses and vendor billing
• Track expenditures related to daily transport operations, maintenance, fuel consumption, and vendor services
• Review vendor invoices for accuracy before processing and flag discrepancies
• Assist in maintaining cost control measures and identifying efficiency opportunities
• Provide data and documentation to support budget reporting and planning

• Address routine transportation service requests promptly and escalate complex issues to the Senior Transport Coordinator
• Support consistent delivery against service level agreements (SLAs) for all transport services

• Prepare transport activity logs, fleet utilization reports, vendor performance scorecards, and service performance data
• Provide regular updates on operational activities, service delivery, and vendor compliance
• Maintain comprehensive documentation of transportation activities, vendor interactions, incidents, and maintenance records
• Create vendor performance reports tracking service quality, response times, and issue resolution
• Support data collection and analysis to inform operational improvements and vendor management strategies

• Associate's degree or equivalent combination of education and experience; Bachelor's degree in Logistics, Business, or related field preferred
• Minimum 2–3 years of experience in transportation coordination, logistics, or fleet operations with demonstrated vendor management responsibilities
• Experience in corporate or facility management environments is preferred
• Proven track record of managing multiple vendor relationships simultaneously
• Knowledge of transport operations, coordination best practices, and vendor performance management

• Understanding of DOT regulations, transportation safety standards, and compliance requirements
• Familiarity with transportation management systems and GPS tracking tools
• Experience with vendor management processes and contract compliance
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Valid driver's license with clean driving record

• Strong organizational and multitasking abilities with attention to detail
• Excellent communication skills (written and verbal) with ability to manage vendor relationships effectively
• Customer service orientation with professional demeanor
• Proactive approach to problem-solving and issue resolution
• Strong negotiation and conflict resolution skills for vendor management
• Ability to work independently and as part of a team
• Flexibility to work variable hours as needed to support operational requirements
• Assertiveness in holding vendors accountable to service standards while maintaining positive working relationships 

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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