Vendor Support Coordinator

The Vendor Support Coordinator supports Facilities Operations by acting as the primary liaison between JLL, JLL's client and third-party service providers executing hard service contracts in the pharmaceutical industry. The position will have a thorough understanding of Service Agreements as they relate to all aspects of the business and coordinate contract amendments, quality assurance measures and process flows. 

• Develop and maintain client, supplier and internal relationships through due diligence, concise communication, reliable reporting and consistent performance

• Execute and document Quality Audits, validating provider compliance with Service Agreement and other applicable regulations; effectively communicate findings to key stakeholders and provide follow up as needed

• Demonstrate a thorough understanding of assigned Vendor Service Agreements and present change recommendations to management in accordance with change requests, initiatives and improvement opportunities

• Consistently meet and exceed Key Performance Indicators (KPI) in compliance with the Service Level Agreement (SLA) by identifying cost-savings opportunities, innovative solutions and supporting initiatives

• Drive alignment and communication between service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders

• Document changes to processes and work-flows in Process Manual and distribute to key stakeholders as needed

• Lead Vendor Qualification process, ensuring providers have the proper qualifications to execute work in compliance with regulatory standards, good documentation practices, standard operating procedures and all other policies

• Lead by example to promote a strong safety culture in support of EHS requirements by proactively identifying and solutioning unsafe conditions and behaviors

• Address issues and concerns independently, developing effective solutions while driving a timely resolution within budget

• Address issues and concerns independently, developing effective solutions and driving resolution

• Performs other duties as assigned

• Develop and close Work Orders

Sound like you? To apply you need to be: 

• Experience managing contracts, including development of Scopes of Work and supplier performance assessment processes

• Best-in-class communication skills with multiple stakeholders-both verbal and written

• Possess excellent inter-personal skills. Able to balance competing priorities to deliver superior service and quickly resolve problems

• Proficient computer skills, including a working knowledge of Outlook and Excel

• If you know how to use Maximo CMMS system is a plus but can train.

• Effectively work in fast-paced, demanding environment and master new skillsets quickly

• Ideal candidate will possess a basic/moderate knowledge of building systems

• Ability to manage multiple operational matters daily

• Self-motivated and able to work independently with little supervision

• Must be able to adequately perform required job functions. This includes being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner

• Ability to lift 50 lbs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!