Workplace Coordinator

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

Client Experience and Engagement

• Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
• Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience
• Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience
• Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements

Ensuring Exceptional Service

• Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes
• Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance
• Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive
• Identify potential risks and escalate appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations
• Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working

• Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred)
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences
• Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment
• Ability to work independently while also being highly collaborative as part of a wider account team
• Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.  

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.  

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.