Workplace Experience Ambassador

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

• →Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• →Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• →Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• →Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• →Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• →Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• →Assist with client events and serve as training center concierge for internal and external events as needed

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Strong prioritization and time management skills with ability to work independently

• Bachelor's degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applications
• Experience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.