Candidate Support Specialist

IndiaRemoteFull-timemid

Other

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Quick Summary

Requirements Summary

Previous experience in customer support, candidate services, recruitment coordina

Technical Tools

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We are looking for a detail-oriented and customer-focused professional to support the smooth progression of background verification processes.
In this role, you will manage missing information requests, coordinate documentation collection, and ensure verification cases move forward efficiently.
You will serve as a key point of contact for candidates and clients, providing guidance and assistance throughout the verification journey.
Working closely with internal Scoping and Delivery teams, you will help minimize delays and maintain high service standards.
Your communication, organization, and problem-solving skills will contribute directly to a seamless and positive candidate experience.
This remote opportunity offers a collaborative, international environment within a fast-growing HR technology organization.
If you enjoy helping people, managing processes, and making a meaningful impact, this role offers an excellent opportunity to grow professionally.

Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently and without unnecessary delays.
Process and respond to MI requests raised by internal Scoping and Delivery teams in a timely, structured, and accurate manner.
Contact candidates and clients through email, phone, and chat to collect outstanding, missing, or incomplete documentation and information.
Monitor active MI cases, track progress, and ensure resolution within established Service Level Agreements (SLAs).
Maintain clear, professional, and responsive communication across all support channels.
Provide candidate-facing assistance and guidance throughout the background verification process, including Candidate Data Entry (CDE) completion.
Help candidates resolve technical difficulties and navigate verification-related procedures.
Explain documentation requirements and support candidates in submitting the necessary information accurately.
Provide timely status updates and respond to candidate inquiries regarding ongoing background checks.
Collaborate with internal teams to resolve outstanding issues, improve case progression, and maintain service quality.
Handle sensitive candidate information responsibly while ensuring confidentiality and accuracy.

Requirements

~1 min read

Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role.
Excellent written and verbal communication skills, with the ability to maintain a professional, friendly, and reassuring tone.
Strong organizational and time-management skills, including the ability to prioritize multiple requests in a fast-paced environment.
Proficiency with email, chat platforms, phone systems, and support or case management tools.
Ability to manage sensitive information discreetly and maintain strict data confidentiality.
Strong attention to detail and a proactive approach to identifying issues, following up, and closing outstanding cases.
Excellent problem-solving skills and the ability to work independently while collaborating effectively with team members.
A customer-focused mindset and commitment to delivering a positive candidate experience.
Availability to work from 1:30 PM to 10:30 PM IST.
Preferred qualifications: Experience in HR services, background verification, recruitment support, or candidate administration; familiarity with Missing Information (MI), Candidate Data Entry (CDE), and background verification workflows.