Case Manager / Intake Specialist

BrazilRemoteFull-timemid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Fully remote opportunity based in Brazil. Full-time position supporting a growing New York personal injury law practice. Direct responsibility for meaningful client matters from the beginning.

Requirements Summary

At least 3 years of experience as a Legal Assistant or Paralegal, preferably within personal injury law. Strong knowledge of New York law is highly preferred. Hands-on understanding of legal research,

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

We are seeking an experienced legal professional to manage prelitigation personal injury cases for a growing New York-based law firm. In this fully remote role, you will take ownership of cases from the outset, guiding clients through the process while supporting attorneys with case preparation and legal administration. You will serve as a key point of contact, ensuring clients receive clear, timely, and empathetic communication. The position combines case coordination, legal research, documentation, and collaboration with medical providers and insurance companies. Success requires a strong understanding of personal injury matters and familiarity with New York legal procedures. This is an opportunity to make a direct impact on clients while working independently in a fast-paced, client-focused environment.

Manage prelitigation personal injury cases from start to finish, taking direct responsibility for client matters.
Maintain organized and accurate client files, ensuring all relevant documents and case information are properly entered into case management software.
Coordinate with medical providers, insurance companies, and other parties involved in each case.
Support potential client intake calls and assist with gathering relevant initial information when needed.
Provide legal support to attorneys by preparing and drafting legal documents, correspondence, and pleadings.
Conduct legal research and collect relevant information to support case preparation.
Follow applicable legal procedures and apply knowledge of New York law and legal terminology.
Manage day-to-day client communications, including phone calls, emails, and appointment scheduling.
Keep clients informed about case progress, respond to questions, and address concerns with empathy and professionalism.
Handle general administrative duties, including data entry and filing, while maintaining high standards of accuracy and attention to detail.

Requirements

~1 min read

At least 3 years of experience as a Legal Assistant or Paralegal, preferably within personal injury law.
Strong knowledge of New York law is highly preferred.
Hands-on understanding of legal research, legal terminology, and relevant procedures.
Excellent client service and communication skills, with the ability to interact with clients empathetically and professionally.
Strong organizational and time-management abilities, including the capacity to manage multiple cases, tasks, and deadlines simultaneously.
Exceptional attention to detail and accuracy when handling legal documents and case records.
Proficiency in Microsoft Office Suite and familiarity with legal case management software.
Ability to work independently, take ownership of responsibilities, and collaborate effectively with a remote team.
Strong written and verbal communication skills and a client-focused approach.