Customer Service Assistant Manager

The Customer Service Assistant Manager will play a key role in driving customer satisfaction, operational excellence, and business growth across North America’s Foods category. This position combines customer service leadership, supply chain coordination, logistics optimization, and digital transformation. Working with cross-functional teams across multiple countries, you will help strengthen customer partnerships and improve end-to-end order management. You will contribute to sales planning, supply chain performance, and cost-saving initiatives while identifying opportunities to enhance service delivery. The role also involves supporting customers serving diverse consumer communities and collaborating with internal and external partners. This is an opportunity to make a measurable impact in a fast-paced, agile, and internationally connected environment.

• Bachelor’s degree from an accredited institution, preferably in business, finance, supply chain management, or a related field.

• At least 5 years of supply chain experience, including a minimum of 3 years in a relevant customer service role within the consumer packaged goods (CPG) industry.

• Experience collaborating directly with customers is preferred.

• Familiarity with retail replenishment systems such as GRS, Retail Link, JDA, or SAP.

• Strong analytical, conceptual, and problem-solving skills, with the ability to interpret performance data and identify improvement opportunities.

• Excellent written and verbal communication skills, including the ability to prepare and deliver presentations.

• Ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure with a high degree of autonomy.

• Demonstrated ability to coordinate and engage cross-functional, geographically distributed teams, taking ownership and accountability for outcomes.

• A proactive, results-oriented mindset and the ability to adapt to changing priorities in a lean, agile organization.

• Understanding of financial fundamentals, profit and loss (P&L), and cost-to-serve models.

• Experience with system development and implementation, operational execution, or performance management through outsourced service providers is an advantage.