Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)

EHR Implementation & Application Leadership: Lead the planning, design, implementation, maintenance, and support of hospital information systems, applying comprehensive knowledge of Epic EHR capabilities and clinical application workflows.

Application Design & Configuration: Serve as a senior team member responsible for designing, building, configuring, testing, debugging, documenting, and maintaining electronic documentation solutions that support clinical and revenue cycle workflows.

Project & Workflow Coordination: Lead project meetings and facilitate application workflow design and integration sessions. Coordinate responsibilities across team members and related projects while working with minimal managerial oversight.

System Development & Integration: Research, analyze, develop, configure, and modify moderately complex information systems based on user specifications, established standards, and departmental protocols.

Testing & Quality Assurance: Design test scripts and materials for end-to-end workflow testing. Conduct unit, system, and integration testing, document results, and ensure software releases follow established checklists and procedures.

Technical Issue Resolution: Collaborate with technical teams to define hardware and network requirements, investigate technical issues, troubleshoot application problems, and implement appropriate solutions. Escalate complex incidents when necessary.

Change & Release Management: Coordinate system planning, software installation, implementation, and evaluation. Apply appropriate change management models and monitor project progress, recommending corrective action when needed.

Application Support & Performance Monitoring: Provide ongoing support for existing applications, resolve incidents, communicate solutions to end users, and monitor recurring issues and trends. Maintain service level agreements with end-user departments and enterprise business units.

Process Improvement: Design and monitor performance measures for process improvements, including initiatives enabled by standardized clinical workflows. Evaluate enhancement requests and recommend solutions that improve system usability and operational efficiency.

Training & Knowledge Sharing: Support the development and delivery of training materials and formal or informal training sessions. Identify educational needs, lead user group meetings, and mentor analysts, support staff, and end users on application functionality and processes.

Stakeholder Engagement: Conduct regular status meetings with end users and leadership, provide guidance on application use, and maintain effective communication across clinical, technical, and operational teams.

On-Call & Go-Live Support: Participate in ongoing on-call duties for assigned applications, including critical systems outside regular business hours. Troubleshoot issues escalated by the help desk and travel onsite when required to support go-live events and other operational activities.