Full Stack Web Developer

IndiaRemoteFull-timemid

EngineeringFrontend Developer

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Quick Summary

Requirements Summary

At least 3 years of experience in B2B software or customer technical support. Advanced written and spoken English, with the ability to explain technical concepts clearly through email, chat,

Technical Tools

EngineeringFrontend Developer

Join a customer-focused technology team dedicated to helping businesses deliver reliable, high-quality video and streaming experiences. In this role, you will investigate technical challenges, troubleshoot software and audiovisual configurations, and guide customers toward effective solutions. You will work closely with Support, Customer Success, Product, and Engineering teams to resolve complex issues and improve the overall customer experience. The position combines technical problem-solving, clear communication, and cross-functional collaboration in a B2B software environment. You will also contribute to support documentation, process improvements, and knowledge sharing across the team. This opportunity is ideal for a technically curious professional who enjoys solving problems, supporting customers, and making technology easier to use.

Respond to customer inquiries accurately, professionally, and within appropriate response times.
Triage incoming support requests, prioritize issues, and de-escalate concerns while maintaining a high standard of customer care.
Troubleshoot platform-related issues involving video streaming, audiovisual software and hardware, network connectivity, and security configurations.
Investigate complex technical problems, reproduce issues, document findings, and prepare clear information for escalation.
Collaborate with Support, Customer Success, Product, and Engineering teams to resolve customer issues and keep relevant stakeholders informed.
Create and maintain support documentation, troubleshooting guides, and resources for both internal teams and customers.
Identify opportunities to improve support workflows, best practices, and overall service quality.
Contribute to peer training and knowledge sharing to strengthen the team's technical capabilities.
Advocate for customers by understanding their needs, communicating solutions clearly, and helping them get the most value from the software.

Requirements

~1 min read

At least 3 years of experience in B2B software or customer technical support.
Advanced written and spoken English, with the ability to explain technical concepts clearly through email, chat, and live calls.
Strong troubleshooting skills, including the ability to assess, reproduce, document, and escalate technical issues effectively.
Hands-on experience diagnosing software and SaaS platform issues.
Experience troubleshooting video streaming, audiovisual software and hardware, cameras, encoders, capture devices, or related production setups is highly preferred.
Ability to investigate network and connectivity issues, including firewall restrictions, ports, DNS, bandwidth, and security configurations.
Strong customer service skills, a personable communication style, and a commitment to providing a considerate and effective support experience.
A collaborative mindset and the ability to work across multiple teams to resolve issues and share relevant information.
Initiative, curiosity, and a solutions-focused approach to continuous learning and process improvement.
Willingness to support customers and collaborate with teams operating across North American time zones, as relevant to the role.

What We Offer

~2 min read

✓Opportunity to solve meaningful technical challenges and support customers using a software platform focused on video and streaming experiences.

✓Collaboration with cross-functional teams, including Support, Customer Success, Product, and Engineering.

✓The opportunity to contribute to support processes, documentation, best practices, and team knowledge sharing.

✓A work environment that emphasizes collaboration and integrates team members into client operations.

✓Compensation: Applicants are required to provide their expected monthly salary range in US dollars as part of the application. A fixed salary range is not specified in the job description.

✓Additional benefits, such as healthcare coverage, paid leave, equipment allowances, and specific working arrangements, are not detailed in the available listing.