Instructional Designer (Contract)

This is an opportunity for an experienced, hands-on Instructional Designer to create engaging, scalable learning experiences for complex FinTech and SaaS products. You will own complete learning journeys from initial concept through development, quality assurance, and delivery, translating technical workflows into clear, practical, learner-focused experiences. Working in a fast-paced, AI-enabled environment, you will combine instructional design expertise with modern authoring tools and generative AI. Your projects will include new learning programs, redesigned legacy content, interactive simulations, and persona-driven microlearning. You will collaborate closely with designers, developers, subject matter experts, and product teams while managing multiple projects independently. This individual contributor role offers the opportunity to influence enterprise product training and drive measurable improvements in learner engagement, adoption, and performance.

The ideal candidate combines strong instructional design fundamentals with practical development experience, generative AI expertise, and the ability to deliver high-quality work quickly in an evolving environment.

• At least 5 years of experience designing and developing instructional content, supported by a portfolio demonstrating end-to-end learning journeys, scenario-based learning, and measurable impact.

• Demonstrated experience using generative AI tools in live production, particularly Claude, Claude Cowork, Claude Projects, Gemini, and NotebookLM.

• Strong prompting skills, including the ability to provide relevant source material and context, refine AI-generated content, and identify inaccurate or unreliable outputs.

• Advanced practical experience with Articulate 360, particularly Storyline and Rise, as well as 7Taps for rapid prototyping and storyboarding.

• Proficiency with Adobe Creative Cloud tools, including Photoshop, Illustrator, Premiere Pro, and Audition, for multimedia creation and integration.

• Working knowledge of JavaScript and Storyline web objects to extend course functionality and interactivity.

• Proven experience developing engaging, scalable, and outcome-driven facilitator-led and live virtual learning sessions.

• Ability to deliver high-quality work quickly while managing high project volumes and competing priorities.

• Strong capability to translate complex systems, products, and workflows into practical learning experiences that improve performance.

• Experience designing customer-facing training or product education programs.

• Evidence of measurable learning outcomes, such as improved product adoption, learner engagement, reduced time-to-proficiency, completion rates, NPS, or assessment results.

• Experience creating reusable learning content, templates, frameworks, and scalable design solutions.

• Solid understanding of learning science principles, including cognitive load, Bloom's Taxonomy, the forgetting curve, spaced reinforcement, behavior change, motivation, and microlearning.

• Comfortable working in Agile methodologies and fast-paced, evolving environments.

• Strong organizational, communication, and collaboration skills, with the ability to work independently and bring structure to ambiguous projects.

• A portfolio is mandatory. Candidates must provide a portfolio link and password, if applicable, showcasing relevant work.

• Availability to work 40 hours per week during standard U.S. business hours.

• Candidates must be based in the United States or Canada.