Lead Customer Success Manager, Strategic Accounts | ANZ

This is a senior customer success opportunity focused on managing a portfolio of high-value, enterprise-level customers across the ANZ market.
You will own the post-sale customer experience, helping complex organizations achieve measurable outcomes while maximizing product adoption, retention, and growth.
Managing approximately 35 strategic accounts and a portfolio of $5–6M+ ARR, you will build trusted relationships across multiple stakeholder levels.
You will act as a strategic advisor to customers, combining consultative problem-solving, product expertise, and change management to address complex business challenges.
Working closely with Sales, Marketing, Product, Contract Management, and executive teams, you will align internal resources around customer priorities and growth opportunities.
The role offers significant autonomy and requires strong commercial judgment, executive communication, and the ability to navigate ambiguity and change.
You will join a flexible, remote-first environment where customer advocacy, collaboration, learning, and measurable impact are highly valued.

• Demonstrated experience in customer success, strategic account management, account management, or strategic partnerships, ideally at a senior level within a SaaS environment.
• Proven experience working with large organizations, typically those with 200+ employees, and managing complex enterprise customer relationships.
• Experience managing a portfolio representing approximately $5–6M or more in ARR, revenue, or comparable commercial responsibility.
• Strong track record of improving customer outcomes through creative problem-solving, strategic consulting, change management, and effective customer engagement.
• Exceptional communication and relationship-building skills, with the ability to develop trusted relationships across multiple stakeholder groups and deliver compelling executive-level presentations.
• Demonstrated experience working directly with VP-level and C-suite decision-makers and influencing stakeholders across complex organizations.
• Strong understanding of customer risk management, account retention, renewals, adoption, and expansion strategies.
• Excellent project management capabilities, including the ability to plan, coordinate, and execute strategic customer initiatives involving multiple stakeholders.
• Autonomous and proactive approach, with the ability to identify challenges early, take ownership, and develop creative solutions collaboratively.
• Comfortable navigating organizational and customer change, ambiguity, setbacks, and evolving priorities.
• Strong commercial awareness and the ability to connect product adoption and customer outcomes to broader business value.
• Personal commitment to customer success, with a genuine interest in helping organizations achieve meaningful and measurable results.
• Ability to work effectively in a highly collaborative environment while maintaining ownership and accountability for a strategic portfolio.