Customer Relationship Manager

Ireland·Leixlipmid

Customer Success ManagerCustomer

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Quick Summary

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Customer Success ManagerCustomer

Customer Relationship Manager

Responsibilities

~1 min read

Manage successful delivery of customers first invoice

Monitor customer metrics and identify/implement improvements

Manages escalations within a quick turn around time

Drive resolution of customer queries

Seek for opportunities to growth the business

Ensure CD forecasting is collected across all different segment and reconciled with Sales Leaders

Prepare and run quarterly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plans

Communicate operational process changes to customer

Support Total Customer Experience

Ensuring up to date contacts are maintained within internal systems

Proficient and compliant to internal processes and policies
Demonstrate sound judgment, prompt follow-up, and timely escalations
Provides solutions to complex customer operational issues and shares best practices within their peer group
Proactive interaction and collaboration with various internal and external stakeholders

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Demonstrate strong relationship management skill set
Demonstrate leadership capabilities and excellence in customer service
Consulting, negotiation and influencing skills
Demonstrated project management skills such as planning, execution and implementation
Solid understanding of core HPEFS businesses, systems and revenue cycle
Effective organization, time management, prioritization, follow-up and execution skills
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

University degree or equivalent experience; advanced university degree preferred
Typically 4-10 years of related experience, preferably in leasing, financial services and customer service, sales
HPEFS past experiences is a strong asset

Services

Specialist

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.