Lead Product Manager, Consumer Experience

The Lead Product Manager will own and shape the end-to-end consumer experience for a rapidly growing digital marketplace in the home and outdoor services sector. This is a strategic, hands-on individual contributor role focused on strengthening customer relationships beyond the initial purchase and driving long-term retention. You will define the product vision and roadmap across the entire customer journey, from onboarding and service discovery to scheduling, personalization, and win-back strategies. A key priority will be leveraging AI to create more intelligent, personalized experiences tailored to individual households. Working closely with engineering, design, data science, marketing, and operations teams, you will turn customer insights into impactful product innovations. This is an exciting opportunity to influence a major product area, drive measurable business growth, and help shape the future of AI-powered consumer experiences.

• At least 6 years of product management experience, with a strong background in consumer-facing products and demonstrated experience launching and scaling B2C solutions.

• A proven track record of delivering exceptional product outcomes, with clear ownership of strategic decisions and measurable business impact.

• Demonstrated experience building and launching AI-powered consumer products, including agentic or AI-based experiences used by real customers.

• Strong understanding of personalization strategies and the ability to create tailored digital experiences based on customer behavior, preferences, and contextual data.

• Customer-centric mindset, with the ability to identify pain points through customer reviews, support interactions, behavioral data, and conversion funnels.

• Excellent product strategy and roadmap development skills, combining long-term vision with hands-on execution.

• Strong analytical capabilities, including proficiency in product analytics, funnel analysis, retention cohorts, and performance measurement.

• Ability to translate complex data and customer insights into clear product priorities and actionable recommendations.

• Systems-thinking mindset, with an understanding of how product decisions affect multiple stakeholders, particularly within marketplace environments involving customers, service providers, pricing, and operations.

• Strong collaboration skills and the ability to influence cross-functional teams through sound judgment, clear communication, and effective decision-making.

• Experience partnering closely with product designers and engineers to prototype, test, and deliver high-quality consumer experiences.

• Comfort working in lean, resource-conscious environments, navigating legacy technology, limited resources, and longer experimentation cycles.

• Practical experience using AI tools, evaluating LLM outputs, analyzing user interactions, and prototyping innovative solutions.

• Bachelor's degree in Business, Analytics, Engineering, Design, or a related discipline, or equivalent practical experience.

• Ability to operate independently as a senior individual contributor, balancing strategic ownership with hands-on product development.