Licensed Insurance Agent - Property & Casualty

As a Licensed Insurance Agent, you will help members navigate their personal insurance needs by providing accurate, personalized guidance and responsive customer support. This is a service-focused, non-sales role where you will handle inbound inquiries across phone, email, and other communication channels. You will assist with quotes, policy updates, billing questions, and coverage changes while ensuring compliance with insurance regulations. Working remotely, you will use multiple digital systems to resolve inquiries efficiently and deliver a seamless customer experience. Your ability to communicate with empathy, solve problems, and build trust will play an important role in member satisfaction. This opportunity offers a supportive environment for licensed professionals looking to apply their insurance expertise while continuing to develop their skills.

• Education: High school diploma or GED required; some college education preferred.

• Customer Service Experience: At least six months of customer service experience required, including experience in healthcare, retail, hospitality, food service, or a related customer-facing field. Contact center experience is an advantage.

• Active Insurance License: Must hold an active Property & Casualty or Personal Lines insurance license.

• Communication Skills: Strong written and verbal communication skills, with the ability to communicate professionally, empathetically, and clearly with members.

• Multitasking and Accuracy: Ability to navigate multiple applications simultaneously while maintaining attention to detail and delivering accurate information.

• Insurance Knowledge: A solid understanding of insurance compliance requirements and regulatory standards, with the ability to apply them when assisting members.

• Research and Technical Skills: Strong internet research skills, the ability to learn new systems and subject matter quickly, and basic technical troubleshooting capabilities.

• Typing Proficiency: Minimum typing speed of 20 words per minute with 90% accuracy.

• Home Office and Internet Requirements: A stable, high-speed wired Ethernet connection is required; Wi-Fi, satellite, cellular hotspots, and cellular internet are not accepted. Internet service must provide at least 50 Mbps download speed and 5 Mbps upload speed, with packet loss of 1% or less and latency under 100 milliseconds.

• Multifactor Authentication: Must have a compatible cell phone or tablet available to install the required two-factor authentication software.

• Remote Interview Requirements: Candidates must be able to participate in the interview in a quiet, private environment with the door closed and without phones, Bluetooth devices, smartwatches, additional computers, or writing instruments present, as specified by the hiring process.

• Equipment: Required work equipment will be provided.