Operations Manager - eCommerce & DTC

As Operations Manager, you will play a key role in scaling a growing direct-to-consumer (DTC) eCommerce business by bringing structure, efficiency, and accountability across its operations. Working closely with the founders, you will oversee multiple business functions, including supply chain, inventory, fulfillment, customer service, and team management. You will identify operational bottlenecks, implement scalable systems, and establish processes that support sustainable growth. From coordinating external partners to improving internal workflows, you will turn business priorities into measurable results. This hands-on leadership role is ideal for an experienced DTC operator who thrives in fast-paced environments and enjoys solving complex operational challenges. You will have the autonomy to drive projects from concept to execution while helping build a more efficient, structured, and scalable organization. The position is fully remote, offering the opportunity to make a direct impact on the business's growth and performance.

• At least 3 years of experience in Operations, General Management, or a similar leadership role within a growing business.

• Essential: Direct, in-house experience operating a physical-product direct-to-consumer (DTC) or eCommerce brand, with a practical understanding of how the business functions across multiple departments.

• Demonstrated experience managing several business functions rather than specializing exclusively in a single operational area.

• Strong hands-on experience in supply chain management, inventory planning, purchasing, logistics, order fulfillment, and third-party logistics (3PL) operations.

• Proven ability to develop, document, and implement SOPs, workflows, and scalable processes that improve efficiency and support growth.

• Experience hiring, onboarding, managing, and developing teams, with the ability to establish clear expectations and maintain accountability.

• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify root causes, and implement practical solutions.

• Excellent organizational and project management skills, including the ability to manage multiple priorities and drive initiatives independently from start to finish.

• Strong communication and stakeholder management skills, enabling effective collaboration with founders, internal teams, suppliers, manufacturers, and logistics partners.

• A proactive, hands-on, and ownership-driven mindset, with the confidence to make decisions, anticipate challenges, and take responsibility for operational outcomes.

• Ability to work effectively in a fast-growing, dynamic environment where processes may need to be built or improved as the business evolves.

• Strongly preferred: Experience in health, wellness, supplements, or nutrition, particularly within a physical-product DTC business.

• Strongly preferred: Previous experience working directly with founders in a high-growth eCommerce company.

• Additional advantage: Experience in a Head of Operations, General Manager, Chief Operating Officer (COO), or Chief of Staff role.