Outbound Lead Generation & Appointment Setter / Move Coordinator

United StatesRemotePart-timelead

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Proven experience in outbound cold calling, lead generation, telemarketing, or appointment setting is required. Strong objection-handling skills and the ability to respond confident

Technical Tools

Customer SupportCustomer Service Representative

As an Outbound Lead Generation & Appointment Setter / Move Coordinator, you will help generate new business opportunities for a growing moving and relocation service provider. You will connect with homeowners across the U.S. who may be planning an upcoming move, identify genuine sales opportunities, and facilitate connections with the sales team. Through proactive outreach, qualification calls, and thoughtful follow-ups, you will contribute directly to customer acquisition and business growth. You will manage prospect interactions from initial contact through qualified lead handoff or appointment scheduling. This role requires confidence, resilience, excellent communication skills, and the ability to build trust with potential customers. Join a remote, flexible, and performance-oriented environment where your contributions can help shape a new lead-generation initiative.

Conduct outbound cold calls to homeowners using approved prospect lists, scripts, and calling procedures.
Prioritize newly qualified prospects, scheduled callbacks, and follow-ups before working through older leads as time permits.
Identify homeowners who are genuinely planning a move and determine whether they represent a suitable business opportunity.
Gather essential qualification details, including expected moving date, local or long-distance relocation, destination, approximate home or moving size, and whether the prospect has already selected a moving provider.
Handle routine questions, objections, and concerns naturally, confidently, and professionally without applying excessive sales pressure.
Respect customer preferences, including immediately honoring explicit declines and Do Not Call requests.
Offer warm transfers to the sales team when qualified prospects are available and interested in speaking with a salesperson.
Complete the required internal lead form before initiating a warm transfer to ensure the sales team has relevant customer information.
When a live transfer is unavailable, arrange or request virtual or on-site moving estimates.
Submit qualified leads through approved lead forms or website workflows, ensuring accurate and complete information.
Avoid entering unqualified prospects into the sales system.
Maintain detailed records of call attempts, outcomes, talk time, callbacks, qualified leads, appointments, and relevant customer notes.
Send approved follow-up emails using provided templates when appropriate and maintain an organized follow-up schedule.
Provide feedback on lead quality, customer reactions, common objections, and effective calling times.
Participate in coaching sessions and adapt scripts, outreach strategies, and calling approaches as the pilot evolves.
Track and report performance indicators, including call volume, talk time, contact rates, qualified leads, warm transfers, scheduled appointments, appointment attendance, estimates, booked jobs, and attributable revenue.
Focus on meaningful customer conversations and lead quality rather than maximizing call volume alone.

Scope Limitations:

This role does not involve quoting moving rates, estimating moving hours or volumes, or negotiating pricing.
Responsibilities do not include closing sales, collecting deposits, or conducting full moving inventories.
Contractors must not promise service availability or arrival times.
Access to the company's full SmartMoving CRM is not required.
Hard-selling prospects who clearly decline is not part of the role.

Requirements

~2 min read

Proven experience in outbound cold calling, lead generation, telemarketing, or appointment setting is required.
Strong objection-handling skills and the ability to respond confidently to common customer concerns.
Excellent spoken English and professional telephone communication skills, with clear, natural, and near-native-level communication.
Experience communicating with U.S. consumers is strongly preferred.
Familiarity with Google Sheets, Microsoft Excel, email platforms, and online lead forms.
Experience using RingCentral or similar outbound calling and warm-transfer platforms is preferred.
Previous experience in moving services, logistics, home services, real estate, or related industries is an advantage.
Spanish language skills are considered a plus but are not mandatory.
Ability to remain motivated and resilient when handling repeated rejection during cold-calling activities.
Confident, warm, conversational, and persuasive communication style without being aggressive or overly scripted.
Strong ability to ask relevant questions, qualify prospects, and adapt conversations to individual customer needs.
Good judgment when deciding whether to address objections or respectfully end a conversation.
Comfortable speaking with skeptical or cautious homeowners and building trust during initial contact.
Self-motivated and capable of working independently while maintaining consistent productivity.
Strong organizational skills, particularly when managing callbacks, follow-ups, prospect information, and lead tracking.
Receptive to coaching, performance feedback, and continuous improvement.
Ability to adapt calling strategies and schedules based on performance data and customer response patterns.
Availability to work approximately 10–15 hours per week, with potential for additional hours depending on pilot results.
Availability to work Monday through Friday, approximately 2–3 hours daily, initially during 8:00 AM–11:00 AM Pacific Time, with other daytime calling windows potentially tested.