Partner Success Manager

United StatesRemoteFull-timemid

Customer SuccessPartner Success Manager

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Requirements Summary

5–7+ years of experience in strategic account management, p

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Customer SuccessPartner Success Manager

This role offers the opportunity to manage and accelerate the growth of high-value partnerships within a rapidly scaling performance marketing environment. You’ll own a portfolio of strategic partners, with responsibility for revenue growth, retention, satisfaction, and long-term relationship development. The position combines strategic account management, commercial thinking, data analysis, and cross-functional collaboration. You’ll identify expansion opportunities across channels, audiences, products, placements, and international markets. By translating performance data into actionable insights, you’ll help partners make informed decisions and unlock new sources of growth. You’ll also play a highly visible role in shaping partnership strategy and supporting the continued expansion of a global ecosystem.

Own the growth, health, and long-term strategy of a portfolio of high-value supply-side partnerships, with accountability for revenue growth, retention, and partner satisfaction.
Identify and execute expansion opportunities across new placements, lifecycle triggers, channels, audiences, products, and international markets.
Develop strategic account plans that connect partner priorities with measurable revenue opportunities and growth initiatives.
Monitor partner performance and translate data into clear narratives, executive-level insights, and actionable recommendations.
Lead strategic partner conversations, including business reviews, growth-planning sessions, performance readouts, and executive stakeholder meetings.
Develop a deep understanding of each partner’s business model, customer journey, monetization objectives, technical environment, and competitive landscape.
Monitor industry trends, competitor strategies, and market developments to provide partners with relevant insights and recommendations.
Advocate for partner needs internally while balancing revenue potential, operational feasibility, technical requirements, and broader business priorities.
Track revenue pacing, identify risks early, and establish clear owners and next steps to keep growth initiatives moving forward.
Use experimentation and performance analysis to identify opportunities for improving creative, placements, audiences, and products.
Collaborate with cross-functional teams to resolve escalations and ensure successful execution of partner initiatives.

Requirements

~1 min read

5–7+ years of experience in strategic account management, partner success, or client success within commerce media, retail media, performance marketing, digital advertising, or a related industry.
Proven experience launching, managing, nurturing, and scaling high-value supply-side partnerships.
Sales-oriented and proactive approach to partner success, with demonstrated experience owning complex enterprise relationships and measurable revenue responsibilities.
Strong commercial judgment and ability to identify opportunities that create value for both partners and the business.
Experience designing A/B tests and applying results to inform creative, placement, audience, and product decisions.
Strong analytical capabilities, including interpreting full-funnel performance data, diagnosing underlying issues, and translating findings into persuasive recommendations.
Advanced spreadsheet and reporting skills, including pivot tables, formulas, data extraction, and performance reporting.
Strong ownership, urgency, attention to detail, and ability to operate effectively in a fast-moving environment with evolving products and processes.
Excellent communication and stakeholder management skills, with the ability to build trust across teams and handle escalations effectively.
High bias toward action, strong work ethic, resilience, integrity, and a collaborative, solutions-oriented mindset.
Bachelor’s degree in business, marketing, or a related field is preferred.