Partner Success Manager with Italian

Esp Work-At-Homemid

Customer SuccessPartner Success Manager

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Quick Summary

Requirements Summary

Italian Language Bachelor's degree or equivalent combination of education and experience. 4+ years of experience in Partner Success, Customer Success, Delivery Management,

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Customer SuccessPartner Success Manager

Job Title:

Partner Success Manager with Italian

Job Description

Join our award-winning “One Concentrix” team as a Senior Partner Success Manager (Remote)! The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption. You will serve as the primary owner of delivery success across a book of business, partnering closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders.

This role requires a strategic operator who can simultaneously manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks that can be replicated across the organization.

Responsibilities

~1 min read

→5-8+ years supporting consulting firms, systems integrators, alliance partners, or partner-led delivery organizations.
→Experience working with global or regional systems integrators and consulting organizations.
→Background in SaaS, AI, Cloud, Enterprise Software, Professional Services, or Digital Transformation environments.
→Experience conducting red account reviews, escalation management, and customer recovery programs.
→Experience coordinating offshore, contract, or shared-service delivery resources.
→Experience administering co-investment, innovation, partner enablement, market development, or transformation funding programs.
→Experience leading Quarterly Business Reviews (QBRs) with executive stakeholders.
→Industry expertise in Financial Services, Healthcare, Insurance, Retail, Manufacturing, Public Sector, or Technology sectors.
→Familiarity with Salesforce, Microsoft Dynamics, Gainsight, HubSpot, Power BI, or similar customer success and CRM platforms.
→Experience supporting enterprise-level and strategic accounts.

WHY JOIN CONCENTRIX

At Concentrix, you'll help shape the future of AI-powered customer experiences while working alongside global clients, strategic partners, and some of the industry's most innovative technology organizations. You'll have the opportunity to drive measurable business impact, influence strategic partnerships, and help organizations unlock the value of emerging AI solutions.

Location:

ESP Work-at-Home

Language Requirements:

Time Type:

Full time