Project Implementation Manager

The Project Implementation Manager III will lead end-to-end software implementation projects for clients operating in highly regulated industries, including pharmaceuticals and life sciences. This role oversees the full project lifecycle, from initial planning and requirements gathering through configuration, validation, training, go-live, and post-implementation support. Acting as the primary client liaison, you will ensure clear communication, effective stakeholder coordination, and successful delivery within agreed scope, timelines, budgets, and quality standards. You will collaborate with multidisciplinary teams to manage project dependencies, resolve challenges, and maintain strong client relationships. This opportunity is suited to an experienced project management professional who combines technical understanding with a client-focused mindset and thrives in a remote, international environment.

• Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant professional experience.

• At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field.

• Demonstrated experience managing multiple client projects simultaneously, with accountability for scope, timelines, budgets, risks, issues, and stakeholder communication.

• Strong written and verbal communication skills, including experience leading client meetings, delivering presentations, and providing training.

• Excellent organizational skills, attention to detail, prioritization, and follow-through.

• Ability to coordinate and delegate activities across cross-functional teams without direct supervisory authority.

• Ability to learn complex software quickly and communicate technical concepts clearly to both technical and non-technical audiences.

• Ability to collaborate effectively with clients and colleagues across multiple time zones and consistently work the schedule assigned to the position.

• Preferred: PMP, CAPM, or an equivalent project management certification.

• Preferred: Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector.

• Preferred: Experience working in regulated GxP environments and supporting software implementation or validation deliverables.

• Preferred: Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes.

• Preferred: Familiarity with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or comparable tools.