We are looking for an experienced Senior Compliance and Audit Analyst to strengthen information security assurance, regulatory compliance, customer trust, and third-party risk management activities. In this role, you will serve as a key point of contact for customer security inquiries, audit requests, contractual reviews, and vendor security assessments. Working closely with teams across Information Security, Legal, Privacy, Procurement, Sales, and Product, you will help ensure that security commitments and compliance practices meet established standards and business requirements. You will also contribute to maintaining accurate audit documentation, customer-facing security resources, and risk management processes. This is an excellent opportunity for a detail-oriented professional to apply their expertise in cybersecurity and compliance while supporting a collaborative, cross-functional, and remote working environment.
Manage and respond to customer security inquiries, due diligence requests, security questionnaires, and security-related sections of RFPs and RFIs using approved documentation, templates, and guidance.
Review, prioritize, track, and coordinate customer security requests, audit evidence submissions, contractual reviews, and third-party risk assessments through ServiceNow or other approved workflow platforms.
Collaborate with Information Security, Legal, Privacy, Procurement, Sales, Product, and technical stakeholders to collect, validate, and approve accurate security-related information.
Prepare clear, professional, and customer-appropriate responses covering security controls, organizational policies, compliance frameworks, certifications, audit reports, privacy practices, and risk management activities.
Support the review of customer and vendor contracts, particularly clauses relating to information security, data protection, privacy, audit rights, incident notification, third-party obligations, and regulatory compliance.
Assess customer and supplier security requirements against internal policies, established standards, control capabilities, and approved risk positions.
Identify potential control gaps, non-standard contractual commitments, conflicting requirements, unclear language, and other risk indicators, escalating concerns to the appropriate internal teams.
Coordinate audit evidence requests with control owners and internal audit stakeholders, ensuring that all externally shared documentation is accurate, up to date, approved, and authorized for disclosure.
Support third-party risk management activities, including vendor and supplier due diligence, security assessments, periodic reviews, renewals, and ongoing monitoring.
Evaluate vendor-provided security questionnaires, certifications, audit reports, policies, and supporting documentation against established assessment criteria.
Maintain accurate records of third-party assessments, outstanding documentation, risk decisions, exceptions, remediation plans, approvals, and follow-up activities.
Help develop and maintain customer-facing Trust Center resources covering information security, privacy, compliance, certifications, audits, and assurance documentation.
Regularly review published Trust Center materials to ensure accuracy, relevance, consistency, and alignment with approved internal policies and disclosures.
Maintain and improve standardized response libraries, security FAQs, customer assurance materials, third-party risk guidance, and internal knowledge resources.
Document customer inquiries, questionnaire responses, contractual reviews, audit evidence, risk assessments, escalations, and final decisions.
Monitor request volumes, turnaround times, outstanding reviews, and recurring issues to ensure timely completion and effective reporting.
Identify recurring customer concerns, vendor risk trends, documentation gaps, and process inefficiencies, recommending improvements to strengthen operational effectiveness.
Contribute to internal procedures, process documentation, and guidance covering customer security reviews, audit coordination, contractual assessments, Trust Center management, and third-party risk management.