Senior Engineering Manager, OLO

This role provides senior engineering leadership for a customer-facing web ordering experience designed to directly drive revenue for local businesses.
You’ll lead a team of full-stack engineers building experiences across menus, carts, checkout, promotions, photos, and menu quality.
A major focus will be using experimentation, funnel analysis, and automation to improve guest conversion and measurable business outcomes.
You’ll also help scale the product for enterprise and multi-location customers while improving reliability and handling increasingly complex menu environments.
The role combines technical execution, product judgment, people leadership, and high-impact prioritization in a fast-moving environment.
You’ll be expected to maintain a healthy, high-performing team while remaining technically credible and hands-on when needed.
This is an opportunity to own a highly visible product area where engineering decisions can directly influence revenue, customer experience, and business growth.

• 3+ years of engineering management experience, ideally leading teams of 6–10+ engineers working on customer-facing products.
• Proven experience leading growth or conversion programs using metrics, A/B testing at scale, funnel analysis, and experimentation.
• Demonstrated experience scaling products for enterprise or multi-location customers.
• Strong prioritization and decision-making skills, with the ability to turn a roadmap larger than the available team capacity into clear, focused execution priorities.
• Strong technical credibility across full-stack web development, particularly React, TypeScript, and Node.js.
• Experience working with data-intensive systems and modern web architectures.
• Ability to balance hands-on technical involvement with effective people and engineering leadership.
• Demonstrated commitment to team health, with experience supporting engineers through periods of high workload or repetitive operational demands.
• Excellent cross-functional collaboration skills and the ability to work effectively with Product, Design, and engineering partners.
• Strong product intuition and a focus on measurable customer and business outcomes.
• Comfort operating with urgency, ambiguity, and a bias toward simple, practical solutions.
• Experience with technologies such as Next.js, MongoDB, PostgreSQL, Temporal, Datadog, or experimentation platforms is valuable.