Senior Manager, Revenue Operations

The Senior Manager, Revenue Operations will play a strategic leadership role in strengthening the systems, processes, and data that support the organization’s go-to-market strategy. This position combines sales operations expertise, technical proficiency, and analytical thinking to improve revenue visibility and operational performance. Working closely with Sales, Marketing, Customer Success, Finance, and Operations, you will help connect the entire customer journey, from initial acquisition through deployment, expansion, and retention. You will lead complex cross-functional initiatives, develop scalable revenue processes, and build reliable forecasting and reporting capabilities. The role also involves developing a high-performing team, influencing business decisions, and driving organizational change. This is an opportunity to shape Revenue Operations within a growing, remote-first environment where collaboration, accountability, and measurable impact are highly valued.

• Professional Experience: At least 7 years of experience in Revenue Operations or Sales Operations, including hands-on Salesforce administration and expertise in workflows, automation, data architecture, and complex reporting.

• Enterprise Sales Operations: Experience supporting enterprise sales organizations with complex deal structures and close integration across quoting, billing, contracting, and order management.

• Lead Management: Familiarity with account-based marketing (ABM) lead management and large-scale customer expansion processes.

• Process Design: Demonstrated experience designing and implementing new sales processes from the ground up, with a strong focus on scalability and long-term effectiveness.

• Technical and Analytical Skills: Strong technical fluency, including advanced Excel capabilities and experience with business intelligence platforms such as Tableau and/or SQL for data extraction and analysis.

• Cross-Functional Leadership: Proven ability to navigate complex stakeholder environments, build alignment across departments, and lead initiatives during periods of organizational change.

• Project Management: Experience managing projects end to end, from requirements gathering and scope definition through development, implementation, and rollout.

• Communication Skills: Excellent written and verbal communication, including strong technical writing skills and the ability to coordinate effectively in a remote, asynchronous work environment.

• Change Management and Enablement: Ability to build stakeholder trust, communicate process changes clearly, support adoption, and design workflows that prioritize the seller experience.

• AI and Automation: Experience applying AI within revenue systems to improve operational efficiency, data accuracy, and analytical capabilities.

• Leadership and People Development: Ability to establish priorities, develop team capabilities, provide meaningful feedback, and foster a culture of accountability and continuous improvement.

• Strategic Thinking: Strong business judgment and the ability to translate complex data into actionable recommendations, forecasting insights, and operational plans.

• Hardware-Enabled Business Experience: Experience working in a hardware-enabled business is considered a strong asset.

• Work Authorization and Security: Must be a Canadian citizen, including dual citizens, or otherwise eligible to work in Canada. Candidates must be willing to comply with applicable security policies and standards and undergo a criminal records check upon hire.

• Core Values: A commitment to urgency, quality, teamwork, and trust, with a collaborative approach to problem-solving and a focus on measurable outcomes.