Senior Systems Administrator & Architect

We are seeking a hands-on systems professional to design, administer, and optimize enterprise applications that support business operations across a global organization. This role combines systems architecture, business process analysis, information management, and technical support to ensure that platforms work seamlessly together. You will take ownership of core business systems, including Salesforce and enterprise collaboration tools, while translating stakeholder needs into practical, scalable technology solutions. Working closely with internal teams, a managed service provider, and external technical partners, you will improve workflows, strengthen data quality, and enhance system usability. You will also help shape information architecture, documentation, automation, and user training across a distributed workforce. This is an opportunity to make a meaningful impact in a collaborative, mission-driven environment that values adaptability, inclusion, and continuous improvement.

• Enterprise systems experience: At least 3–5 years of experience administering, configuring, or supporting multiple enterprise business systems, such as CRM, ERP, HRIS, Salesforce, Google Workspace, Microsoft 365, or comparable SaaS platforms.

• Systems configuration and automation: Hands-on experience configuring workflows, automations, permissions, validation logic, and user access models.

• Business analysis and solution design: Demonstrated ability to gather stakeholder requirements and translate them into practical system designs and technology solutions.

• Process mapping and documentation: Strong skills in mapping business processes, documenting system functionality, creating user guides, and communicating implementation plans.

• Data management: Experience working with data imports and exports, data cleansing, governance, and basic reporting.

• User support and training: Experience supporting users across multiple technology platforms, delivering remote training, and helping colleagues adopt new systems.

• Communication and presentation: Excellent written and verbal communication skills, including the ability to explain complex technical topics in straightforward, accessible language and present information clearly to diverse audiences.

• Customer-focused approach: Patience, empathy, and a supportive demeanor when assisting users with varying levels of technical knowledge, including those experiencing frustration or difficulty.

• Organization and ownership: Strong time management, attention to detail, and the ability to independently manage projects and responsibilities from initial requirements through implementation and ongoing support.

• Adaptability: Comfort working across multiple systems and shifting priorities in a dynamic environment, while balancing competing deadlines and stakeholder needs.

Preferred qualifications:

• Experience administering Salesforce; a Salesforce Administrator certification is a strong advantage.

• Experience administering Google Workspace.

• Experience with Microsoft 365 administration, including Teams, Exchange, SharePoint, and Entra ID.

• Familiarity with Power Automate, Salesforce Flow, or other low-code automation platforms.

• Exposure to integrations, APIs, and middleware tools such as Zapier, Workato, or MuleSoft.

• Familiarity with SQL, scripting, or other tools that support system administration and data management.

• Experience with process mapping and visualization tools such as Lucidchart, Microsoft Visio, or similar applications.

• Experience in nonprofit administration or mission-driven organizations.

• Ability to work effectively with colleagues across international locations and time zones.

• Availability to work and attend meetings aligned with US Eastern Time and travel to New York City for meetings as needed.