Senior Technical Account Manager

As a Senior Technical Account Manager, you will help strategic and enterprise customers maximize the value of their security operations platform through technical consultation, integration expertise, and hands-on problem-solving. You will build trusted relationships with security practitioners, architects, and technical leaders to strengthen platform adoption and improve customer outcomes. Working closely with Customer Success Managers, you will provide the technical expertise needed to support customer satisfaction, retention, and growth. You will guide customers in optimizing security operations, resolving complex technical challenges, and expanding integrations across their security ecosystems. You will also coordinate technical responses during security incidents and collaborate with internal engineering and product teams to deliver effective solutions. This role offers the opportunity to deepen your cybersecurity expertise while helping organizations strengthen their security capabilities and protect people and critical operations.

The ideal candidate combines substantial cybersecurity experience with strong technical expertise, consultative customer engagement skills, and the ability to communicate effectively with stakeholders at different levels.

• At least 7 years of experience in the security industry, primarily in consultative, customer-facing roles.

• Deep technical expertise in at least three security product areas, such as Endpoint Detection and Response (EDR), Network Detection and Response (NDR), Security Information and Event Management (SIEM), cloud security, or Identity and Access Management (IAM).

• Strong understanding of detection strategies and how security technologies support effective security operations.

• Previous experience in a customer-facing technical position, such as solutions engineering, professional services, or technical consulting.

• Knowledge of enterprise security operations and the challenges faced by security teams.

• Strong consultative skills, including active listening, understanding customer needs, and recommending solutions tailored to their environment.

• Ability to explain complex technical concepts clearly to diverse audiences, from Security Operations Center (SOC) analysts to security directors.

• Strong collaboration skills and the ability to coordinate technical issues across customers, account teams, and internal technical departments.

• Authorization to work in the United States.