Senior Technical Support Engineer

Join a global engineering team developing and supporting advanced cloud infrastructure solutions for enterprise customers. As a Senior Technical Support Engineer, you will provide high-level technical assistance, troubleshoot complex infrastructure issues, and help maintain reliable and secure cloud platforms. You will work across multiple product lines, collaborating with engineers and technical specialists in an international environment. Your expertise will play a key role in protecting customer operations, meeting service commitments, and resolving critical incidents. Beyond day-to-day support, you will contribute to technical improvements, knowledge sharing, and the development of other engineers. This fully remote opportunity offers exposure to modern, open-source cloud technologies and the chance to make a meaningful impact on enterprise infrastructure.

The ideal candidate combines strong technical troubleshooting capabilities with a customer-focused mindset and the ability to perform effectively in demanding support environments. You should bring:

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Previous experience in customer-facing technical support roles.

• Strong troubleshooting and problem-solving skills, particularly when handling complex technical issues.

• Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls.

• Practical experience working with Linux environments.

• Advanced written and verbal communication skills in English.

• The ability to manage and prioritize multiple customer issues in dynamic, high-pressure situations.

• Strong communication and collaboration skills when working with customers and distributed technical teams.

Additional experience that would be advantageous:

• Hands-on experience with Docker and Kubernetes.

• Familiarity with the ELK stack.

• Previous experience working with telecommunications providers.