Solutions Architect

This is a strategic, commercially focused role at the intersection of IT solutions, procurement, supplier management, and complex bid delivery. You will help shape competitive solutions that support major sales opportunities while improving commercial outcomes and supplier value. Working across sales, operations, customers, partners, and internal solution teams, you will coordinate stakeholders from opportunity through successful deployment. The role requires both strategic thinking and hands-on execution, particularly in high-pressure, complex sales environments. You will influence commercial decisions, negotiate with suppliers, and design value-added approaches that improve margins and delivery outcomes. Fully remote and aligned with UK office hours, the role offers the opportunity to work across international markets and complex, multi-partner IT environments.

• Relevant bachelor's degree or equivalent professional qualification; MCIPS qualification is advantageous.

• Demonstrated experience in influencing, negotiation, and delivering solutions within matrix-managed environments.

• Proven experience in the IT field services industry, particularly hardware remedial services and related service delivery environments.

• Experience across several relevant disciplines, including bid management, customer account management, operational management, service management, supplier management, transition management, and project management.

• Previous experience working within complex, multicultural, international, and matrix-managed organizations.

• Strong supplier-management and relationship-building skills, with the ability to use strategic supplier relationships to improve cost control, service quality, operational practices, and performance.

• Strong results orientation, with a sense of urgency and the resilience to overcome obstacles and deliver against challenging objectives.

• Strategic and visionary thinking, with the ability to develop supplier-selection and management strategies and translate them into clear, actionable business objectives.

• Strong execution skills and a track record of driving continuous improvement across supplier and internal relationships.

• Excellent influencing and negotiation capabilities, including the ability to gain stakeholder support, manage conflict, and create mutually beneficial outcomes.

• Strong understanding of IT outsourcing, desktop and hardware deployment, service transition, logistics, procurement, stock management, and global audit activities.

• Experience managing multiple solutions or projects concurrently across different countries, customers, and delivery partners.

• Broad understanding of IT technologies, market trends, product developments, and the technology underpinning managed IT services.

• Strong analytical ability and a consultative approach to solution development and stakeholder engagement.

• Proven ability to build and manage relationships with customers, suppliers, partners, and internal stakeholders.

• Highly effective written and verbal communication skills, with the ability to adapt communication style to different audiences and organizational levels.

• Strong working knowledge of Microsoft Office Suite.

• Ability to delegate tasks, responsibilities, and decision-making authority effectively.

• Demonstrated ability to influence business processes without relying on hierarchical authority.

• Strong stakeholder-management skills and the ability to operate effectively in a complex matrix environment.

• Personable, collaborative, proactive, commercially aware, and comfortable operating under pressure.

• Willingness and ability to work UK office hours while based remotely in India.