Sr. Manager, Operational Excellence

We are seeking an experienced operational leader to simplify complex processes, improve business performance, and build scalable ways of working within a healthcare-related environment. This role combines strategic execution, continuous improvement, process design, and people leadership to deliver measurable operational results. As a player-coach, you will work directly on complex challenges while guiding a team responsible for implementing impactful improvements. You will translate strategic priorities into practical workflows, technology-enabled solutions, and sustainable operational changes. Working closely with cross-functional partners, you will help eliminate inefficiencies, strengthen collaboration, and improve the effectiveness of systems and processes. This is an opportunity to shape operational transformation while developing talent and fostering a culture of accountability, innovation, and continuous improvement.

• Professional experience: 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation, specifically within healthcare billing or insurance.

• Operational transformation expertise: Proven success improving complex operational processes from current-state assessment through implementation, with demonstrable business results.

• Process design and analysis: Strong experience in workflow optimization, process mapping, root-cause analysis, and the development of current-state and future-state process models.

• Technology and automation collaboration: Experience translating business needs into clear requirements and partnering with Technology teams to implement system enhancements, workflow solutions, or automation.

• People leadership: Demonstrated experience leading employees or directing teams responsible for operational improvement, implementation, or transformation initiatives.

• Player-coach leadership style: Ability to work hands-on through complex operational problems while providing effective guidance, coaching, and development to team members.

• Continuous improvement methodologies: Strong understanding of continuous improvement principles and the ability to apply them pragmatically in a real-world operating environment.

• Strategic execution: Ability to interpret strategic direction, exercise independent judgment, and work through detailed implementation requirements to deliver results.

• Business judgment and critical thinking: Strong analytical skills, sound decision-making, and the ability to evaluate complex operational challenges and develop practical solutions.

• Communication and stakeholder management: Excellent communication, collaboration, and cross-functional leadership skills, including the ability to build alignment and drive progress across diverse teams.

• Change management: Ability to support implementation, encourage adoption, and refine new processes to ensure improvements are sustainable.