Staff Pharmacist

The Staff Pharmacist will oversee prescription verification, patient counseling, pharmacy workflow quality, and regulatory compliance while collaborating with internal teams and healthcare providers to ensure safe and timely medication delivery. Key responsibilities include:

• Review and clinically verify new and refill prescriptions for therapeutic appropriateness, drug interactions, contraindications, and accurate dosing.

• Validate prescription data entered by pharmacy technicians, ensuring accuracy against provider orders and transfer records.

• Perform final pharmacist verification of prescriptions before shipment, confirming the medication, dosage, quantity, National Drug Code (NDC), and labeling.

• Conduct daily prospective drug utilization reviews (DUR) to identify and resolve clinical concerns before fulfillment.

• Ensure appropriate handling of specialty medications, including verification of cold-chain and temperature-control requirements.

• Provide proactive outbound counseling calls to patients receiving new prescriptions, explaining medication use, potential side effects, dosing instructions, storage requirements, and adherence strategies.

• Respond to incoming clinical calls and provide clear, accurate medication guidance, directing non-clinical questions to the appropriate patient support team.

• Document patient interactions thoroughly in the pharmacy management system.

• Provide bilingual counseling in Spanish when applicable.

• Contact prescribers by phone or electronic messaging to clarify incomplete, ambiguous, or clinically inappropriate prescriptions before dispensing.

• Collaborate with prescribers on therapeutic substitutions, dispense-as-written (DAW) overrides, and formulary alternatives to minimize delays.

• Supervise pharmacy technicians across data entry, prescription processing, packaging, and fulfillment workflows in accordance with applicable state regulations.

• Perform real-time quality checks on technician work, provide corrective feedback, and escalate performance trends to pharmacy leadership.

• Support technician coaching and training as directed.

• Maintain compliance with HIPAA, state pharmacy practice laws, federal Drug Enforcement Administration (DEA) regulations, and internal policies.

• Ensure the secure handling, documentation, and destruction of materials containing protected health information (PHI).

• Participate in quality assurance activities, internal audits, prescription error tracking, and near-miss reporting.

• Report adverse drug events and medication errors through established pharmacovigilance channels when applicable.

• Maintain appropriate storage conditions and fulfillment-area standards, particularly for temperature-sensitive medications.

• Collaborate with pharmacy leadership, patient services, clinical, compliance, and technology teams to improve clinical and operational processes.

• Coordinate with shipping and fulfillment teams to resolve packaging errors, returned shipments, and delivery failures that may affect patient access to medication.

• Provide clinical input on technology enhancements, workflow tools, and software configurations affecting prescription verification and patient counseling.

• Participate in team meetings, quality reviews, and continuous improvement initiatives.