Systems Engineer - Monitoring & Operations

In this fully remote position, you will play a key role in maintaining the availability, reliability, and performance of enterprise IT infrastructure and systems. You will monitor critical environments, analyze system logs and alerts, investigate anomalies, and proactively identify potential operational issues before they affect business continuity. Working across infrastructure, applications, networking, and cloud environments, you will support incident response, troubleshooting, and system recovery activities. You will also contribute to performance optimization, operational automation, and continuous improvement initiatives. Collaborating with engineering, cybersecurity, and application teams, you will help ensure stable and efficient IT operations. This is an opportunity to apply your technical expertise in a dynamic environment supporting important technology-driven missions.

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related field. An equivalent combination of education and professional experience may also be considered.

• At least 3 years of experience supporting enterprise systems, IT infrastructure, or network operations.

• Demonstrated experience monitoring production environments, identifying system issues, and responding to operational incidents.

• Practical experience reviewing and analyzing system logs and troubleshooting infrastructure-related problems.

• Knowledge of Windows and Linux operating systems and their administration and monitoring fundamentals.

• Experience with monitoring and observability platforms such as Splunk, SolarWinds, Datadog, Dynatrace, Azure Monitor, Nagios, Grafana, or Prometheus.

• Familiarity with log aggregation, event management, and analysis tools.

• Understanding of networking fundamentals, including DNS, TCP/IP, routing, and firewalls.

• Familiarity with cloud computing environments and services, particularly Microsoft Azure, AWS, or Google Cloud.

• Knowledge of ITIL principles and service management practices, especially Incident, Problem, and Change Management.

• Basic scripting and automation capabilities using PowerShell, Python, or Bash.

• Strong analytical and troubleshooting skills, with the ability to investigate complex technical issues and identify effective solutions.

• Excellent attention to detail and the ability to prioritize tasks in a fast-paced operational environment.

• Strong communication and collaboration skills, with the ability to coordinate effectively across technical teams.

• Proactive mindset, adaptability, and a commitment to continuous improvement and operational excellence.