Technical Account Manager

We are looking for a highly organized and customer-oriented Technical Account Manager to coordinate client engagements and ensure the smooth execution of technical projects. In this role, you will serve as the central point of communication between customers, engineering teams, and leadership, helping maintain alignment across multiple workstreams. You will facilitate customer meetings, monitor project progress, and ensure deliverables remain consistent with agreed Statements of Work (SOWs). This position combines relationship management, project coordination, and technical communication in a dynamic B2B technology environment. It is ideal for someone who enjoys managing complex interactions, solving coordination challenges, and building strong client relationships beyond traditional sales responsibilities. You will have the opportunity to contribute directly to customer satisfaction and successful project delivery while working remotely with international teams.

The ideal candidate has experience in B2B technology or software environments, excellent communication skills, and the ability to coordinate multiple stakeholders in fast-moving technical projects.

• Previous experience working in B2B technology, SaaS, or software-related environments.

• Advanced written and spoken English proficiency, with the ability to communicate confidently in client-facing situations.

• Basic understanding of project management processes, workflows, and delivery coordination.

• Familiarity with project management and collaboration tools such as Jira, Notion, or similar platforms.

• Strong organizational skills, attention to detail, and consistent follow-through on commitments.

• Professional and confident presence during video calls and customer meetings.

• Ability to coordinate effectively across multiple stakeholders, departments, and workstreams.

• Reliable remote working setup, including a computer, camera, microphone, and stable internet connection.

• Ability to manage competing priorities while maintaining clear communication and accountability.

• Availability during core working hours of 7:30 AM–4:00 PM Pacific Time (PST), with flexibility to accommodate occasional customer meetings outside these hours.

Additional qualifications that would be advantageous:

• Previous experience supporting or managing US-based clients.

• Exposure to technical environments involving AI, robotics, software development, or engineering teams.

• Previous experience as a Technical Account Manager, Account Manager, Project Coordinator, or Customer Success professional.

• Experience working in startups or fast-growing technology organizations.

• Familiarity with AI-powered tools and modern collaboration platforms.