Technical Support Engineer (Cybersecurity Platform)

Join a fast-paced AdTech and cybersecurity environment dedicated to protecting digital ecosystems from malicious advertising and online threats. In this role, you will provide advanced technical support to customers, investigate suspicious traffic patterns, and help identify security threats and false detections. You will work with log analysis, SQL queries, and monitoring tools to uncover insights that improve threat detection and incident resolution. Collaborating closely with customers and internal research and development teams, you will help strengthen cybersecurity defenses and enable faster responses to emerging attacks. This position combines customer communication, analytical thinking, and hands-on technical troubleshooting in a globally connected environment. If you enjoy solving complex problems, learning continuously, and staying ahead of evolving cyber threats, this opportunity offers a meaningful way to make an impact.

• At least two years of experience in technical support, including working with logs, dashboards, and technical troubleshooting workflows.

• Previous customer support experience with direct client communication, demonstrating professionalism, patience, and a customer-focused approach.

• Practical knowledge of HTML and CSS.

• Solid understanding of web technologies and client-server architecture, including APIs, HTTP, and JavaScript.

• Hands-on experience with Kibana and BigQuery or comparable log analysis and data investigation tools.

• Strong SQL skills, including Common Table Expressions (CTEs), aggregations, GROUP BY, ORDER BY, filtering, window functions such as RANK(), and subqueries.

• Strong analytical, troubleshooting, and problem-solving abilities, with the capacity to investigate complex issues and identify root causes.

• Upper-intermediate English proficiency or higher, with the ability to communicate technical findings clearly to international customers.

• Willingness and availability to work according to US time-zone requirements.

• Ability to work collaboratively across customer support, research, and engineering teams in a dynamic technical environment.

The following qualifications are considered an advantage:

• Basic cybersecurity knowledge, including proxies, Network Address Translation (NAT), Web Application Firewalls (WAF), network firewalls, VPNs, CAPTCHAs, and CAPTCHA-solving techniques.

• Understanding of online threats and malicious activities, including web scraping, account takeover (ATO), brute-force (BF) attacks, scalping, advertising fraud, and click fraud.

• Familiarity with log analysis, APIs, the client-server model, and regular expressions (regex).

• Experience working with the Elastic Stack and related observability and search tools.