Technical Writer

We are looking for a technically minded Technical Writer to make complex software products accessible through clear, practical, and user-focused documentation. In this role, you will create and maintain documentation covering user interfaces, developer integrations, software development kits (SDKs), and REST APIs. Working in a docs-as-code environment, you will collaborate with engineers, product managers, and customer-facing teams to ensure documentation is accurate, useful, and easy to follow. You will have significant ownership of the documentation roadmap, helping prioritize improvements and tackle an existing backlog. This hands-on position combines writing, coding, research, and troubleshooting in a remote, asynchronous-first environment. It is an excellent opportunity for someone who enjoys simplifying technical concepts, taking initiative, and improving the developer experience.

• Professional experience in technical writing, software engineering, support engineering, solutions engineering, or a related role involving the creation of clear technical documentation.

• Strong writing and editing skills, with a clear commitment to accuracy, simplicity, readability, and helping users successfully understand and integrate software products.

• Basic programming ability and the confidence to read and navigate codebases. Familiarity with TypeScript, Kotlin, Swift, .NET, or C++ is beneficial, but experience with programming languages more generally is also valuable.

• Working knowledge of Git and GitHub-based collaboration workflows, including contributing to and reviewing documentation changes through pull requests.

• Basic command-line proficiency, ideally in a Linux or Unix-like environment, including navigating directories, managing permissions, and connecting to systems through SSH.

• Ability to investigate technical issues independently, trace changes across branches or repositories, and find the right information even when it is not immediately available.

• Strong initiative and sound judgment, with the ability to identify gaps, determine sensible next steps, and take ownership without requiring detailed instructions.

• Excellent collaboration and communication skills, particularly when interviewing technical and non-technical stakeholders to understand complex topics.

• Willingness to use AI tools for research and prototyping while applying critical thinking and careful editorial judgment to maintain high-quality documentation.

• Strong organizational and time-management skills, with the ability to manage multiple projects and meet release deadlines in a primarily asynchronous working environment.

• A genuine interest in making technical information accessible and improving the overall developer and user experience.

• Previous blogging or other long-form writing experience is an advantage but not required.

• Availability for full-time remote work and eligibility to work from Switzerland.